Branch Leader: Lending & Member Experience

Alabama ONE Credit Union; United States; On-site; USD 65,000 - 85,000; Full time

Job summary

Alabama One Credit Union in the United States is seeking a Market Manager to direct operations at a full-service retail location and set a positive branch environment focused on exceptional member service.

The role requires coaching the branch team, managing daily operations, and serving as the primary loan officer to guide lending decisions. Community engagement and SEG partnerships will help attract business and grow membership.

Qualifications

• Minimum 2+ years in financial services or customer-facing roles.
• Proven ability to lead a team and meet performance goals.
• Excellent communication and interpersonal skills.

Responsibilities

• Direct daily branch operations and supervise retail and platform teams.
• Guide lending decisions as the primary loan officer for members.
• Develop member relationships and cross-sell products and services.
• Maintain branch security, cash controls, and policy compliance.
• Drive Small Business development and new client acquisition.

Skills

Effective communicator

Team leadership

Staff management

Customer service

Education

Bachelor’s degree

Tools

MS Office

Financial software

Job description

Alabama One Credit Union in the United States is seeking a Market Manager to direct operations at a full-service retail location and set a positive branch environment focused on exceptional member service.

The role requires coaching the branch team, managing daily operations, and serving as the primary loan officer to guide lending decisions. Community engagement and SEG partnerships will help attract business and grow membership.