Branch Leader: Growth, Service & Team Coach

Triangle Credit Union; Nashua (NH); On-site; USD 90,000 - 120,000; Full time

Job summary

Triangle Credit Union is seeking a Branch Manager in Nashua, NH to lead daily operations and drive growth. You will manage staff, coach to service excellence, monitor performance, and ensure compliance with credit union policies.

The role focuses on branch sales, member experience, and collaboration with senior leadership to meet organizational goals. A strong background in lending and business development is valued for success.

Qualifications

• Two-year college degree or equivalent education.
• Experience in staff development, coaching, and goal setting.
• Leadership experience required.
• Experience in lending and mortgage preferred.
• Business development and sales management experience preferred.

Responsibilities

• Directs, develops, motivates, hires, and disciplines branch personnel; administers performance evaluations and recommends appropriate personnel actions.
• Provides Triangle's Service Strategy through coaching and execution.
• Monitors branch operating results and takes corrective actions as needed.
• Maintains communications with SVP of Member Services; submits reports and attends management meetings.
• Represents the branch in relationships with members, sponsor organizations, suppliers, and other financial institutions.
• Controls past-due and charged-off accounts for the branch.
• Establishes branch goals aligned with company goals.
• Evaluates individual and group performance relative to goals.
• Accounts for all branch operations and sales goals.
• Assists in branch development within the community.
• Supports systems and policy applications while ensuring compliance with credit union policies.
• Adheres to Service and Sales Strategies programs through modeling and accountability.
• Performs other related duties as assigned.

Skills

Staff development

Leadership experience

Lending experience

Mortgage experience

Business development

Sales management

Education

Two-year degree

Certification/licensing

Vendor training courses

Apprenticeship program

Tools

Windows-based systems

Job description

Triangle Credit Union is seeking a Branch Manager in Nashua, NH to lead daily operations and drive growth. You will manage staff, coach to service excellence, monitor performance, and ensure compliance with credit union policies.

The role focuses on branch sales, member experience, and collaboration with senior leadership to meet organizational goals. A strong background in lending and business development is valued for success.