Branch Leader: Grow Teams & Customer Experience

Benton Area Chamber Commerce; Benton (AR); On-site; USD 65,000 - 90,000; Full time

Job summary

Peoples Bank in Benton, AR seeks a dynamic branch leader to drive performance and deliver an exceptional customer experience. You will develop a high-performing CSR and Teller team and foster a growth-oriented culture in a growing community bank.

You will coach staff, maintain product knowledge, ensure compliance, and manage branch operations to achieve ambitious goals while strengthening community relationships.

Qualifications

• Proven leadership and supervisory experience.
• Strong communication and conflict resolution skills.
• Solid understanding of banking operations and compliance.
• Customer-focused with a passion for relationship building.
• Excellent organizational and multitasking skills.

Responsibilities

• Lead, coach, and develop CSR and Teller staff
• Create a customer-centric culture focused on growth and service
• Review staff performance and provide constructive feedback
• Maintain expert knowledge of bank products and operational processes
• Ensure compliance with all bank policies and regulatory requirements
• Manage branch cash balances and internal controls
• Set, monitor, and achieve branch performance and growth goals

Skills

Leadership

Communication

Banking operations

Customer focus

Organizational skills

Job description

Peoples Bank in Benton, AR seeks a dynamic branch leader to drive performance and deliver an exceptional customer experience. You will develop a high-performing CSR and Teller team and foster a growth-oriented culture in a growing community bank.

You will coach staff, maintain product knowledge, ensure compliance, and manage branch operations to achieve ambitious goals while strengthening community relationships.