Branch Leader: Drive Growth & Customer Service

Heights Finance Corporation; Tennessee; Hybrid; USD 52,000 - 79,000; Full time

Benefits offered by this job

Paid Time Off

Medical/Dental/Vision

401(k) with company match

Tuition Reimbursement

Leadership Development Programs

Job summary

Heights Finance Corporation seeks a Branch Manager in Bolivar, TN to lead daily operations and deliver exceptional service at the 221 South Main St location. You will drive growth, oversee loans, and guide a high-performing team to meet customer needs.

Responsibilities include hands-on leadership, staff development, performance management, and ensuring smooth operations while maintaining a customer-focused culture and strong team relationships.

Qualifications

• Community Impact: demonstrated ability to make a positive difference in the community by assisting others.
• Leadership/Management: 1-2 years of leadership experience with growth focus.
• Career Development: commitment to advancement and continuous learning.
• Customer Guidance: experience guiding clients through processes and providing support.
• Team Support: ability to mentor and foster collaboration within a team.
• Educational Background: HS diploma or equivalent; additional degrees are a plus.
• Industry Experience: 1-2 years in consumer finance, lending, or banking preferred.

Responsibilities

• Drive Branch Growth: implement plans, build relationships, and meet goals.
• Lead Loan Processes: oversee new/refinanced loans and ensure service quality.
• Address Delinquency: proactively manage delinquent accounts.
• Be a Hands-On Leader: set service standards and address customer concerns.
• Develop Your Team: coach, mentor, and foster career development.
• Manage Performance: conduct evaluations and coordinate with Talent Acquisition.
• Ensure Efficient Operations: manage scheduling, payroll, and expenses.

Skills

Leadership

Customer service

Team management

Communication

Education

High School diploma or equivalent

Associate or bachelor’s degree is a plus

Job description

Heights Finance Corporation seeks a Branch Manager in Bolivar, TN to lead daily operations and deliver exceptional service at the 221 South Main St location. You will drive growth, oversee loans, and guide a high-performing team to meet customer needs.

Responsibilities include hands-on leadership, staff development, performance management, and ensuring smooth operations while maintaining a customer-focused culture and strong team relationships.