Branch Manager - Lead Growth & Customer Excellence

Heights Finance Corporation; Sharp Estates (TN); On-site; USD 52,000 - 79,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with company match

Health insurance

Tuition reimbursement

Job summary

Heights Finance in Lenoir City, TN is seeking a Branch Manager to lead operations, grow the branch, and deliver exceptional service to customers. You will oversee loan processes, drive sales, and coach a team to achieve goals.

This full-time onsite role offers a base salary with comprehensive benefits, including day-one eligibility for health and retirement programs, and opportunities for internal career advancement within the Attain Finance family.

Qualifications

• Community impact demonstrated through service and leadership.
• 1–2 years of leadership/management experience.
• Commitment to career advancement with growth in responsibilities.
• Experience guiding clients or stakeholders through processes.

Responsibilities

• Drive Branch Growth: implement plans, build relationships, oversee daily operations to meet goals.
• Lead Loan Processes: supervise new and refinance loans, ensure compliance and service quality.
• Address Delinquency: proactively manage delinquent accounts.
• Be a Hands-On Leader: set customer service standards and address concerns professionally.
• Develop Your Team: coach, mentor, and foster growth; promote service excellence.
• Manage Performance: conduct evaluations, provide feedback, partner with Talent Acquisition.
• Ensure Efficient Operations: handle scheduling, payroll, and expenses for smooth ops.

Skills

Leadership

Customer Guidance

Team Collaboration

Communication

Coaching/Mentoring

Education

High School diploma

Bachelor’s degree preferred

Job description

Heights Finance in Lenoir City, TN is seeking a Branch Manager to lead operations, grow the branch, and deliver exceptional service to customers. You will oversee loan processes, drive sales, and coach a team to achieve goals.

This full-time onsite role offers a base salary with comprehensive benefits, including day-one eligibility for health and retirement programs, and opportunities for internal career advancement within the Attain Finance family.