Branch Growth Leader: Sales, Service & Ops

Certus Pest, Inc.; Pasadena, Northern (CA, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Certus Pest, Inc. in Pasadena, CA, seeks an Area/Branch Manager to create and lead a high-performance team focused on sales, service, and customer satisfaction.

You will recruit, develop, and motivate branch staff, execute strategic plans, manage P&L and inventory, and ensure safety and regulatory compliance across the branch. This role requires 5+ years in service industry or sales management, a high school diploma, and the ability to pass background checks.

Qualifications

• 5+ years of proven driving experience (minimum requirement).
• Minimum 5 years’ experience in service industry and/or sales management, P&L management.
• Ability to pass a seven-year criminal background check, substance abuse testing, and three-year MVRO.

Responsibilities

• Lead and develop branch teams to achieve sales, service, and customer retention objectives.
• Drive branch sales performance through strategic planning, coaching, and execution.
• Oversee recruiting, hiring, onboarding, and ongoing training for all branch employees.
• Manage branch financial performance, including P&L, production targets, and inventory control.
• Provide field leadership to ensure service quality, safety, and regulatory compliance.
• Resolve escalated customer issues and ensure timely, effective resolution.
• Partner with HR on employee relations, performance management, and attendance.
• Ensure branch assets—including fleet, equipment, and tools—are safe, compliant, and operational.
• Oversee payroll accuracy, expense management, and adherence to pricing and sales policies.
• Ensure full compliance with state, federal, and company policies and procedures.
• Coach and develop direct reports to build a strong succession pipeline.

Skills

Sales management

Leadership

P&L management

Operations management

Education

High School diploma or equivalent

Job description

Certus Pest, Inc. in Pasadena, CA, seeks an Area/Branch Manager to create and lead a high-performance team focused on sales, service, and customer satisfaction.

You will recruit, develop, and motivate branch staff, execute strategic plans, manage P&L and inventory, and ensure safety and regulatory compliance across the branch. This role requires 5+ years in service industry or sales management, a high school diploma, and the ability to pass background checks.