Branch Growth Leader | Sales & Operations Manager

First Federal Lakewood; Dublin (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

First Federal Lakewood in Dublin, OH seeks a Branch Manager to lead daily branch operations and sales strategies. You will ensure adherence to policies, drive customer satisfaction, and guide staff toward branch goals.

The role requires 5–7 years in banking with 3–5 years supervising, a high school diploma (Bachelor’s preferred), and a valid driver’s license. This is a full-time, on-site position supporting community banking excellence.

Qualifications

• High School Diploma or equivalent required; Bachelor’s degree preferred.
• 5–7 years in banking, financial services, or retail banking.
• 3–5 years of supervisory/management experience.
• Valid Driver’s License; NMLS number and Notary required.
• Proficiency with MS Office and relevant banking software/tools.

Responsibilities

• Manage the branch's sales and daily operations.
• Supervise and develop staff, monitor performance against goals.
• Ensure compliance with bank policies, procedures, and regulations.
• Lead cross-selling, referrals, and customer service initiatives.
• Oversee branch budgets, audits, and reporting; address variances.

Skills

Adaptability

Communication skills

Customer service

Interpersonal skills

Job knowledge

Judgment

Leadership

Planning and organization

Staff development

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

MS Office

Loan Origination Software

Cleartouch

OnBase

government and investor software/web portals

Job description

First Federal Lakewood in Dublin, OH seeks a Branch Manager to lead daily branch operations and sales strategies. You will ensure adherence to policies, drive customer satisfaction, and guide staff toward branch goals.

The role requires 5–7 years in banking with 3–5 years supervising, a high school diploma (Bachelor’s preferred), and a valid driver’s license. This is a full-time, on-site position supporting community banking excellence.