Branch Front Desk Specialist

crosscountrymortgage; Chattanooga (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

medical

dental

vision

401K

company-provided short-term disability

employee assistance program

wellness program

Job summary

CrossCountry Mortgage, LLC is seeking a Branch Receptionist to support customers and employees by providing timely assistance, managing front desk duties, and ensuring smooth communication between branches and corporate.

You will answer calls, route messages, maintain calendars, handle mail and packages, coordinate lunches, and assist management on various projects while handling confidential information with discretion.

Qualifications

• High School Diploma or equivalent.
• Two years' experience in a similar administrative role.
• Excellent attention to detail.
• Proficient with commonly used office software (MS Word, Excel, PowerPoint, Outlook).
• Ability to handle confidential information.
• Ability to make independent decisions.
• Customer service driven; responsive to client issues and concerns.
• Ability to multitask.
• Effective communication skills.

Responsibilities

• Provide timely assistance to customers.
• Cover the front desk reception area at all times, securing coverage for absences.
• Answer all incoming telephone calls, routing to appropriate person or voicemail; update telephone directories as needed.
• Maintain Conference, Training, and Meeting room calendars.
• Sort and deliver company mail when necessary.
• Sign for overnight delivery packages as needed.
• Create shipping labels for outgoing packages (FedEx, UPS, etc.), as needed.
• Assist with the coordination of lunches for meetings and events.
• Provide management with administrative support on a variety of projects; maintain discretion in handling all management requests.
• Assist Manager as needed and directed.
• Order and obtain office supplies as required. Stock inventory in all areas weekly (or as needed).
• Handle client and employee inquiries and cultivate working relationships.
• Perform all other duties as requested or assigned.

Skills

Attention to detail

Customer service

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

CrossCountry Mortgage, LLC is seeking a Branch Receptionist to support customers and employees by providing timely assistance, managing front desk duties, and ensuring smooth communication between branches and corporate.

You will answer calls, route messages, maintain calendars, handle mail and packages, coordinate lunches, and assist management on various projects while handling confidential information with discretion.