Branch Receptionist

CrossCountry Mortgage, LLC; Chattanooga (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

CrossCountry Mortgage, LLC is seeking a Branch Receptionist to support customers and internal teams with exceptional service. The role involves front desk duties, scheduling, mail handling, and coordinating meetings, while maintaining professional communication across branches.

The ideal candidate has a high school diploma and at least two years of administrative experience, with strong MS Office skills and a customer-focused approach.

Qualifications

• High school diploma or equivalent is required.
• At least two years in a similar administrative role.
• Excellent attention to detail and accuracy.
• Proficient with MS Word, Excel, PowerPoint and Outlook.
• Ability to handle confidential information and multi-task.
• Strong communication and customer service skills.
• Ability to work with minimal supervision.

Responsibilities

• Provide timely assistance to all CrossCountry Mortgage customers.
• Cover the front desk reception area and ensure coverage.
• Answer inbound calls and route to the appropriate person.
• Maintain calendars for conference, training, and meetings.
• Sort and deliver mail and packages as needed.
• Assist with coordination of lunches for meetings.
• Provide administrative support for management on various projects.
• Order and stock office supplies and manage inventory.
• Handle inquiries from clients and employees and build relationships.
• Perform other duties as requested or assigned.
• Work with minimal supervision.

Skills

Attention to detail

Independent decision making

Customer service

Multitasking

Effective communication

Confidential information handling

Time management

Office software proficiency

Education

High School Diploma or equivalent

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

CrossCountry Mortgage (CCM)is the nation’s number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America’s fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Branch Receptionist supports CrossCountry Mortgage customers and employees by assisting in meeting goals, providing superior customer service, and maintaining excellent communication between corporate and branch offices. Duties include providing timely assistance to all CrossCountry Mortgage customers; administrative support for management level personnel; answering and directing phone calls, packages, and mail to appropriate people and departments, and general office.

Job Responsibilities

• Provide timely assistance to all CrossCountry Mortgage customers.
• Cover the front desk reception area at all times, securing coverage for absences.
• Answer all incoming telephone calls, routing to appropriate person or voicemail; update telephone directories as needed.
• Maintain Conference, Training, and Meeting room calendars.
• Sort and deliver company mail when necessary.
• Sign for overnight delivery packages as needed.
• Create shipping labels for outgoing packages (Federal Express, UPS, etc.), as needed.
• Assist with the coordination of lunches for meetings and events.
• Provide management with administrative support on a variety of projects; maintain discretion in handling all management requests.
• Assist Manager as needed and directed.
• Order and obtain office supplies as required. Stock inventory in all areas weekly (or as needed).
• Handle client and employee inquiries and cultivate working relationships.
• Perform all other duties as requested or assigned.
• Ability to perform tasks and complete projects with minimal supervision.

Qualifications and Skills

• High School Diploma or equivalent.
• Two years’ experience in a similar administrative role.
• Excellent attention to detail.
• Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications.
• Ability to handle confidential information.
• Ability to make independent decisions.
• Customer service driven; responsive to client issues and concerns.
• Ability to handle multiple tasks simultaneously.
• Ability to communicate effectively.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.