Branch Customer Service Specialist

Citi; Glen Head (NY); On-site; USD 28,000 - 34,000; Part time

Job summary

The Citi Glen Head branch seeks an entry-level Teller to support daily branch operations and deliver high quality customer service. You will handle transactions, cash management, and assist clients with digital tools, while keeping risk controls in mind.

You'll learn Citi products, work with a supportive team, and contribute to revenue generation through accurate service and referrals. This part-time role offers exposure to a busy retail banking environment in New York.

Qualifications

• Previous relevant experience preferred.
• Demonstrated sales and customer service experience.
• Money handling experience.
• Effective problem solving and communication skills.
• Ability to work well in a team oriented environment.

Responsibilities

• Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service.
• Perform efficient and accurate banking transactions including, managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash.
• Identify referral opportunities for new products and services based on client’s financial goals.
• Educate clients on digital and self‑service opportunities offered by Citi.
• Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets.
• Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed.
• Maintain working knowledge of client accounts as well as new and existing products and services offered.

Skills

Customer service

Sales experience

Cash handling

Problem solving

Teamwork

Education

High School diploma or equivalent

Job description

The Citi Glen Head branch seeks an entry-level Teller to support daily branch operations and deliver high quality customer service. You will handle transactions, cash management, and assist clients with digital tools, while keeping risk controls in mind.

You'll learn Citi products, work with a supportive team, and contribute to revenue generation through accurate service and referrals. This part-time role offers exposure to a busy retail banking environment in New York.