Branch Customer Service Representative - Melbourne, FL

VetJobs; Melbourne (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

This innovative firm is seeking a Branch Customer Service Representative to join their team in Melbourne, FL. In this role, you'll be the face of the branch, providing exceptional service to members, promoting products, and ensuring customer satisfaction. With a competitive hourly wage and a comprehensive benefits package, this position offers a great opportunity for growth and development in a supportive environment. If you're passionate about helping others and ready to embark on a rewarding career path, this is the perfect opportunity for you.

Benefits

Medical, dental and vision benefits

401k Match

Paid Time Off (PTO)

Tuition assistance program

AAA Membership

Paid volunteer day annually

Discounts, perks, and rewards

Qualifications

• Experience in a customer-focused environment.
• Ability to work under pressure in a high-volume environment.

Responsibilities

• Provide sales and support services to members including greeting and servicing.
• Respond to customer inquiries and resolve complaints.
• Conduct outbound promotional calls for insurance and travel products.

Skills

Customer Service

Problem-Solving

Effective Communication

Multi-tasking

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Join to apply for the Branch Customer Service Representative - Melbourne, FL role at VetJobs

5 days ago Be among the first 25 applicants

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Position Details

• Full time
• The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.

Responsibilities

1. Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
2. Generate leads, update members on travel and insurance specials, and provide travel information.
3. Respond to customer inquiries and refer to senior staff or agent when appropriate.
4. Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer.
5. Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.
6. Provide administrative support to the travel and/or insurance sales staff during peak periods.
7. Conduct outbound promotional calls for insurance and/or travel products.
8. Other duties as assigned.

Benefits and Compensation

Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $13.67 - $21.26 with additional incentives and an annual bonus potential based on performance.

Benefits Package

• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, and rewards and much more

Career Path Opportunities

The Branch Customer Service Representative role can be the start of a long-term career with The Auto Club Group, with opportunities to advance into roles such as:

• Field Insurance Sales Agent
• Travel Agent
• Other Departments such as Call Centers (ERS, Sales and Service, etc.), Automotive Services, Claims, Underwriting, and more.

Minimum Education and Qualifications

• High School Diploma or equivalent
• Experience in a customer-focused environment
• Proficiency with Microsoft Office applications
• Strong problem-solving skills and personal responsibility
• Ability to multi-task and prioritize
• Effective communication skills (verbal and written)
• Ability to work under pressure in a high-volume environment
• Flexibility to work irregular hours including holidays and weekends

Work Environment

This is an in-office position based at an ACG branch facility, servicing members in person.

Additional Details

• City: Melbourne
• State: Florida
• Job Code: Ins Insurance
• Affiliate Sponsor: AAA