Branch Coordinator Spray Equipment Repairer

The Sherwin-Williams Company; Detroit (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Spray Equipment Repairer and Coordinator for Store #1340 in Detroit to service spray equipment for wholesale and retail customers, answer questions, and recommend solutions. You will perform repairs on airless, conventional, electrostatic and pressure washer equipment, educate customers and staff, and maintain spray parts inventory.

This role requires reliability, ability to lift up to 50 lbs, teamwork, and willingness to work evenings and weekends.

Qualifications

• Must be 18 years or older.
• Legally authorized to work in the United States without visa sponsorship.
• Able to lift up to 50 lbs and operate a computer/telephone.
• Willing to work evenings and weekends.
• Internal Sherwin-Williams employee rating of at least Meets Expectations (3) required.

Responsibilities

• Perform repairs on spray equipment (airless, conventional, electrostatic, pressure washers) at the store or at customers' job sites.
• Repair branch tinting and mixing equipment as needed.
• Educate customers and other employees about spray equipment and proper usage.
• Maintain inventory levels of spray parts and locate out-of-stock parts as necessary.

Skills

Customer service

Problem solving

Communication skills

Experience repairing spray equipment

Spanish language

Education

High school diploma or GED

Job description

This is position is essential to the success of our retail stores. The Spray Equipment Repairer and Coordinator work closely with wholesale and retail customers to determine their needs, answer their questions about spray equipment products and repairs, and recommend the right solutions. Spray Equipment Repairer and Coordinator are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Spray Equipment Repairer and Coordinator are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

The individual selected for this role will be expected to work at Store #1340 located at 13415 Lyndon, Detroit, Mi 48227.

• Perform repairs on all types of spray equipment (e.g. airless, conventional, electrostatic, pressure washers) at the store, or at customers' job sites
• Repairing branch tinting and mixing equipment
• Educating other employees and customers on spray equipment
• Maintain inventory levels of spray parts and locating out-of-stock parts, as necessary

Minimum Requirements:

• 18 years of age or older
• Legally authorized to work in country of employment without requiring sponsorship for employment visa status, now or in the future
• Be able to operate a computer and communicate via the telephone, with or without reasonable accommodation
• Ability to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. with or without reasonable accommodation
• Willingness to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• Operate material handling equipment (e.g. hand truck, pallet jack, forklift, etc.) safely once trained, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Prior work experience in retail or customer service
• Customer service skills, including problem solving and handling customer complaints
• Good written and verbal communication skills
• Prior experience with repairing spray equipment
• High school diploma or comparable certification (e.g. GED)
• Valid driver's license
• Ability to speak more than one language: preferably Spanish