Branch Coordinator Spray Equipment Repair

Sherwin-Williams; Tupelo (MS); On-site; USD 38,000 - 54,000; Full time

Job summary

Sherwin-Williams in Tupelo, MS is seeking a Full-time Spray Equipment Repairer and Coordinator for Store #707259 to help retail customers select and repair spray equipment, answer questions, and promote product solutions that meet store sales goals. Responsibilities include repairing equipment at store or customer sites, maintaining spray parts inventory, and training staff and customers on equipment use.

Evening and weekend availability is required.

Qualifications

• Must be 18 years of age or older.
• Legally authorized to work in the United States without sponsorship.
• Able to operate a computer and communicate by telephone.
• Able to lift up to 50 lbs with/without accommodation.
• Willing to work evenings and weekends as scheduled.
• Able to operate material handling equipment safely after training.
• Internal Sherwin-Williams employee: meets expectations rating on last appraisal.
• Internal Sherwin-Williams employee: completed HR Cloud eLearning courses.

Responsibilities

• Perform repairs on spray equipment (airless, conventional, electrostatic, pressure washers) at store or customer sites.
• Repair branch tinting and mixing equipment.
• Educate other employees and customers on spray equipment.
• Maintain inventory levels of spray parts and locate out-of-stock items.

Skills

Customer service

Problem solving

Communication skills

Teamwork

Tools

Forklift

Job description

Job Description

This FULL-TIME is position is essential to the success of our retail stores. The Spray Equipment Repairer and Coordinator works closely with wholesale and retail customers to determine their needs, answer their questions about spray equipment products and repairs, and recommend the right solutions. Spray Equipment Repairer and Coordinator are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Spray Equipment Repairer and Coordinator are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job Description

This FULL-TIME is position is essential to the success of our retail stores. The Spray Equipment Repairer and Coordinator works closely with wholesale and retail customers to determine their needs, answer their questions about spray equipment products and repairs, and recommend the right solutions. Spray Equipment Repairer and Coordinator are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Spray Equipment Repairer and Coordinator are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at Store #707259

located at: 526 W. Main Street Tupelo MS 38804.

This is a Full-time position.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Responsibilities

• Perform repairs on all types of spray equipment (e.g. airless, conventional, electrostatic, pressure washers) at the store, or at customers' job sites
• Repairing branch tinting and mixing equipment
• Educating other employees and customers on spray equipment
• Maintain inventory levels of spray parts and locating out-of-stock parts, as necessary

Qualifications

Minimum Requirements:

• 18 years of age or older
• Legally authorized to work in country of employment without requiring sponsorship for employment visa status, now or in the future
• Be able to operate a computer and communicate via the telephone, with or without reasonable accommodation
• Ability to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. with or without reasonable accommodation
• Willingness to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• Operate material handling equipment (e.g. hand truck, pallet jack, forklift, etc.) safely once trained, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Prior work experience in retail or customer service
• Customer service skills, including problem solving and handling customer complaints"