Branch Coordinator – Patient Care & Scheduling

Apria Healthcare LLC; Forest Park (GA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k)

Flexible Spending Accounts

Life insurance

Disability coverage

Employee Assistance Program

Parental leave

Domestic partner benefits

Job summary

Accendra Health in the United States is seeking a Branch Coordinator to serve as the first point of contact for patients and caregivers, delivering a welcoming, supportive experience whether in person or by phone.

You will coordinate equipment delivery, assist with documentation and health plan authorizations, and work with sales and referrals to ensure timely access to care. This role emphasizes service, teamwork, and a dependable, adaptable approach with opportunities for growth.

Qualifications

• Two years of experience in an office environment, healthcare setting, or call center.
• Experience utilizing a multi-line phone-system.

Responsibilities

• Serve as the first contact for patients arriving at the branch, creating a welcoming and supportive experience
• Answer inbound calls, provide clear information, and resolve common questions or concerns
• Partner with the branch team to identify solutions and coordinate timely equipment delivery to meet patient needs
• Work closely with the sales team, referral sources, and patients to collect required documentation, secure health plan authorizations, and ensure compliance with insurance guidelines
• Review new and existing patient accounts to help maximize health plan benefits and accelerate access to needed equipment and care
• Proactively follow up with patients to confirm satisfaction and address any outstanding needs
• Test equipment functionality as needed to ensure quality and readiness
• Contribute to overall branch success by supporting additional responsibilities as assigned

Skills

Willingness to learn

Dependability

Adaptability

Strong customer service

Intermediate computer skills

Time management

Effective communication

Job description

Accendra Health in the United States is seeking a Branch Coordinator to serve as the first point of contact for patients and caregivers, delivering a welcoming, supportive experience whether in person or by phone.

You will coordinate equipment delivery, assist with documentation and health plan authorizations, and work with sales and referrals to ensure timely access to care. This role emphasizes service, teamwork, and a dependable, adaptable approach with opportunities for growth.