Branch Coordinator Lead - Floorcovering (Warehouse Support)

Sherwin-Williams; Coburg (OR); On-site; USD 22,041 - 30,307; Full time

Job summary

Sherwin-Williams Store #8663 in Coburg, OR is seeking a customer-focused associate to assist wholesale customers with floorcovering needs, answer questions, and recommend solutions.

You will process orders, coordinate installations, maintain product displays, and help guests with sales while upholding high standards and safety. This role requires lifting up to 70 lbs and may involve some evening or weekend shifts.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must be able to lift up to 50 lbs regularly and up to 70 lbs occasionally.
• One year of delivery, retail, or customer service experience preferred.

Responsibilities

• Provide excellent sales service and maintain high levels of customer satisfaction.
• Assist customers in person and over the phone by assessing needs and presenting floorcovering options.
• Build productive relationships with wholesale customers.
• Refer wholesale leads to sales reps and store staff.
• Process orders and coordinate installations with installers and customers.
• Ensure accuracy of installers' orders before materials leave the store.
• Handle sales transactions in line with policies and procedures.
• Maintain in-stock, presentable displays and clean equipment.
• Support inventory controls and strive to improve sales results.

Skills

Customer service

Sales

Cash handling

Multilingual

Education

High School diploma or GED

Tools

Floorcovering cutting equipment

Job description

This position works closely with wholesale customers to determine their floorcovering needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Branch floorcovering coordinators are also expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and branch.

Location: Store #8663, 91400 N Coburg Industrial Way, Coburg, OR 97408-9496.

Job duties involve contact with customers, which may include minors, and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to safeguard the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate floorcovering products
• Build productive trust relationships with wholesale customers
• Refer potential wholesale leads to the sales reps and store staff
• Process orders, schedule/coordinate installations with installers and customers
• Check installers’ orders for accuracy before material leaves store
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files
• Pull appropriate products from the sales floor or warehouse
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition in assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• Must have at least one (1) year of experience working in a delivery, retail, or customer service position
• Must have previous work experience selling floorcovering and/or floorcovering products
• Must have prior work experience operating floorcovering cutting equipment

Preferred Qualifications

• Have a valid, unrestricted Driver’s License
• Have at least a High School diploma or GED
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Equal Employment Opportunity

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.