Branch Coordinator - Floorcovering

Sherwin-Williams; Chesapeake (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Sherwin-Williams is hiring at Store #5191 in Chesapeake, VA. The role focuses on assisting wholesale and retail customers with floorcovering needs, answering product questions, and recommending solutions to ensure high customer satisfaction.

You will help process orders, coordinate installations, and maintain showroom and inventory standards. Ideal candidates are 18+, legally eligible to work in the U.S., able to lift up to 70 lbs, and willing to work evenings/weekends.

Qualifications

• Must be at least 18 years old.
• Legally eligible to work in the United States without sponsorship.
• Able to lift up to 70 lbs on occasion and carry up to 50 lbs frequently.
• Willing to work evenings and weekends as scheduled.

Responsibilities

• Deliver excellent customer service to wholesale and retail customers.
• Assist customers in person and over the phone, determining needs and presenting suitable floorcovering products.
• Build trust and maintain relationships with wholesale customers.
• Process orders and coordinate installations with installers and customers.
• Maintain inventory and store presentation; support deliveries as needed.

Skills

Customer service

Sales

Multilingual (Spanish)

Education

High School diploma or GED

Tools

POS system

Job description

Job Description

This position works closely with wholesale customers to determine their floorcovering needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Branch floorcovering coordinators are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up‑to‑date with product features and maintain the high quality and visual standards of the products and branch.

The individual selected for this role will be expected to work at Store #5191, located at: 3419 Business Center Dr, Ste A, Chesapeake, VA 23323-2640.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate floorcovering products
• Build productive trust relationships with wholesale customers
• Refer potential wholesale leads to the sales reps and store staff
• Process orders, schedule/coordinate installations with installers and customers
• Check installers’ orders for accuracy before material leaves store
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files
• Pull appropriate products from the sales floor or warehouse
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in‑stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

• Have at least a High School diploma or GED
• Have a valid, unrestricted Driver’s License
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling floorcovering and/or floorcovering products
• Have prior work experience operating floorcovering cutting equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.