Branch Coordinator - Floorcovering Installations

The Sherwin-Williams Company; South Portland (ME); On-site; USD 32,000 - 42,000; Full time

Job summary

The Sherwin-Williams Company in South Portland, ME, seeks a coordinator to support store sales for wholesale customers and manage installation scheduling with independent contractors. You will identify installers, schedule work, inspect installations, and maintain installer records to ensure customer satisfaction.

Ideal candidates have a High School diploma or GED and experience in retail or customer service, with the ability to coordinate training and communicate with multiple parties.

Qualifications

• Minimum: High School diploma or GED.
• Experience in delivery, retail, or customer service is preferred.
• Ability to read/write/communicate in more than one language is a plus.

Responsibilities

• Support the sales efforts at a Sherwin-Williams floorcovering store, servicing wholesale customers.
• Assist the Branch Manager in identifying floorcovering installers.
• Establish installation schedule and communicate assignments.
• Perform on-site inspections of installations to ensure customer satisfaction.
• Review installer accounts and contact outside sources for information.
• Ensure installer transactions are properly recorded in the store computer system.
• Determine installation training needs and arrange training as appropriate.

Skills

Customer service

Retail sales

Installer coordination

Scheduling

On-site inspections

Training needs assessment

Education

High School diploma or GED

Tools

Floorcovering cutting equipment

Job description

This position supports sales efforts at a Sherwin-Williams floorcovering store and coordinates all aspects of floorcovering installation through independent contractors to service wholesale floorcovering customers. In this role, you will assist in identifying floorcovering installers, schedule installation, and ensure installation is conducted consistent with expectations.

The individual selected for this role will be expected to work at Store #5342, located at: 2325 Broadway Ste 2, South Portland, ME, 04106-3362.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Support the sales efforts at a Sherwin-Williams floorcovering store, servicing wholesale customers.
• Assist the Branch Manager in identifying floorcovering installers
• Establish installation schedule and communicate assignments
• Perform on-site inspections of installations to ensure customer satisfaction
• Review new and existing floorcovering installer accounts including contacting outside sources for information
• Ensure all installer transactions are handled properly through store computer operating system and records are properly maintained
• Determine floorcovering installation training needs and require training as appropriate

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling floorcovering and/or floorcovering products
• Have prior work experience operating floorcovering cutting equipment
• Have previous work experience installing floorcovering
• Have the Carpet and Vinyl Installation Certification by the Carpet and Rug Institute
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

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