Branch Coordinator - Floorcovering Field Technician

The Sherwin-Williams Company; South Portland (ME); On-site; USD 32,000 - 42,000; Full time

Job summary

The Sherwin-Williams Company in South Portland, ME seeks a full-time Store Coordinator to support sales at Store #705342, coordinating installation with independent contractors and ensuring customer satisfaction. The role involves scheduling installations, measuring customer orders, and maintaining install records.

The ideal candidate will have strong customer service skills, a valid driver's license, and the ability to lift up to 70 lbs. Bilingual abilities are a plus.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted Driver's License.
• Ability to lift up to 50 lbs frequently and 70 lbs occasionally.
• Willing to work all scheduled hours.

Responsibilities

• Support the sales efforts at a Sherwin-Williams floorcovering store servicing wholesale customers.
• Assist Branch Manager with installing plans to meet sales and profit goals.
• Assist sales reps with field measurements, cut sheets, seam diagrams, and product specs.
• Ensure customer orders are accurately measured and cut.
• Perform on-site inspections to ensure customer satisfaction.
• Maintain installer transactions and records in the store system.

Skills

Customer service

Sales support

Installation coordination

Lifting/Physical fitness

Driver's license

Bilingual

Education

High School diploma or GED

Tools

POS system

Store computer system

Measurement tools

Job description

The individual selected for this role will be expected to work at Store #705342 located at 2325 Broadway, Suite 2 S. Portland, Maine 04106.

This is a full-time position.

This position supports sales efforts at a Sherwin-Williams floorcovering store and coordinates installation through independent contractors to service wholesale floorcovering customers. In this role, you will assist in scheduling installations and ensure installation is conducted consistent with expectations.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Support the sales efforts at a Sherwin-Williams floorcovering store, servicing wholesale customers.
• Assist the Branch Manager in developing and implementing floorcovering installation plans to assist in meeting the store's budgeted sales and profit goals
• Assist Sherwin-Williams sales representatives in field measurements including cut sheets, seam diagrams, and product specifications
• Ensure all customer orders are accurately measured and cut
• Perform on-site inspections of installations to ensure customer satisfaction
• Ensure all installer transactions are handled properly through store computer operating system and records are properly maintained
• Determine floorcovering installation training needs and require training as appropriate

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal

• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling floorcovering and/or floorcovering products
• Have previous work experience installing floorcovering
• Have the Carpet and Vinyl Installation Certification by the Carpet and Rug Institute
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish