Branch Coordinator - Floorcovering Installations (Warehouse Support)

The Sherwin-Williams Company; City of Rochester (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

The Sherwin-Williams Company in Rochester, NY is seeking a store-based role to coordinate floorcovering installations with independent contractors for wholesale customers.

Responsibilities include identifying installers, scheduling, and on-site inspections to ensure customer satisfaction, while maintaining installer records and coordinating with external sources as needed.

Qualifications

• High school diploma or GED required.
• Minimum experience in delivery, retail, or customer service preferred.
• Ability to read, write, and communicate in Spanish preferred.

Responsibilities

• Support the sales efforts at the Sherwin-Williams floorcovering store, servicing wholesale customers.
• Assist the Branch Manager in identifying floorcovering installers.
• Establish installation schedule and communicate assignments.
• Perform on-site inspections of installations to ensure customer satisfaction.
• Review installer accounts and coordinate information with outside sources.
• Ensure installer transactions are properly tracked in the store system.

Skills

Customer service

Multilingual

Communication

Education

High School diploma or GED

Tools

Floorcovering cutting equipment

Carpet and Vinyl Installation Certification

Job description

This position supports sales efforts at a Sherwin-Williams floorcovering store and coordinates all aspects of floorcovering installation through independent contractors to service wholesale floorcovering customers. In this role, you will assist in identifying floorcovering installers, schedule installation, and ensure installation is conducted consistent with expectations.

The individual selected for this role will be expected to work at Store #5248, located at: 834 Emerson St, Rochester, NY, 14613-1804.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

Job Duties:

• Support the sales efforts at a Sherwin-Williams floorcovering store, servicing wholesale customers.
• Assist the Branch Manager in identifying floorcovering installers
• Establish installation schedule and communicate assignments
• Perform on-site inspections of installations to ensure customer satisfaction
• Review new and existing floorcovering installer accounts including contacting outside sources for information
• Ensure all installer transactions are handled properly through store computer operating system and records are properly maintained
• Determine floorcovering installation training needs and require training as appropriate

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling floorcovering and/or floorcovering products
• Have prior work experience operating floorcovering cutting equipment
• Have previous work experience installing floorcovering
• Have the Carpet and Vinyl Installation Certification by the Carpet and Rug Institute
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

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