Branch Operations Manager III

WillScot; Maryland; Hybrid; USD 101,000 - 141,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off

Tuition reimbursement

Retirement savings match

Job summary

WillScot is seeking a Branch Operations Manager in the United States. This role leads branch operations, production, and customer service, ensuring safety, cost control, and high customer satisfaction. It requires managing staff, budgets, and vendor relationships while optimizing logistics and fleet operations.

The position emphasizes leadership, strict adherence to policies, and driving operational excellence at multiple sites, with a focus on timely, quality service delivery.

Qualifications

• High School Diploma, GED, or 3 years of applicable experience.
• 5 years experience managing one or more direct reports in a Service Shop/Manufacturing/Building Construction environment OR 2 years of experience with WillScot.
• Experience managing a unit or departmental budget OR 2 years of experience with WillScot.
• Ability follow direction and meet deadlines in a fast-paced environment
• Experience applying creativity to problem-solving
• Build sustainable relationships and trust with vendors through open, proactive communication
• Ability to effectively manage multiple, changing priorities in a fast-paced environment
• Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.
• Experience in fleet management, logistics, inventory, dispatching, building codes/permitting

Responsibilities

• Provides direct and indirect managerial oversight to branch operational employees.
• Manage tasks and daily duties for temporary workers and contractors.
• Communicates clearly to all branch employees.
• Utilizes internal systems to ensure safe, timely, cost-effective delivery of revenue activities.
• Manages costs through oversight of maintenance, inventory and servicing of the fleet.
• Plans budgets and actively manages costs for the branch.
• Ensures accurate work orders, off rent/damage billing, inventory and purchasing compliance.
• Ensures available parts, VAPS and resources for efficient operations.
• Collaborates with HR to develop the branch workforce and recruit top talent.
• Manages logistics including safety, resources, DOT, and route efficiency.

Skills

Leadership

Communication

Budget management

Time management

Education

High School Diploma or GED

Tools

Salesforce.com

SAP

Tableau

Hyperion

Teams/Zoom

Smartsheets

Job description

At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work® and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here .As North America’s leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More .

ABOUT THE JOB:

The Branch Operations Manager (BOM) is responsible for ensuring the success of the branch operation and also has responsibility and accountability for driving Safety, controlling costs, managing the branch operations workforce, and efficiently managing the inventory. Success will be accomplished through value driven execution that fully complies with WS policies and all relevant laws and regulations. The Branch Operations Manager will maintain excellent service standards, respond efficiently to customer inquiries, and strive for high customer satisfaction.

WHAT YOU'LL BE DOING:

Operations

• Provides direct and indirect managerial oversight to branch operational employees to include, as applicable: Production Supervisors, Shop/ Yard Labor, Field Service, Dispatchers/ Transportation Coordinators, Drivers, Branch Coordinator
• This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.
• Employs timely and clear communication to all branch employees
• Utilize all internal systems to provide safe, timely, cost effective, high quality and efficient delivery of revenue activities.
• Cost management through the oversight of ongoing maintenance, inventory and servicing of the fleet through efficient use of company resources (time, people, money, etc.)
• Utilize forward looking planning tools and budgets; actively manages costs. This includes all activities necessary to manage/operate a branch.
• Ensures timely and accurate work order, off rent/damage bill, inventory and purchasing compliance.
• Ensures accurate and readily available parts, VAPS and other resources necessary to conduct efficient operations.
• Collaborates with HR and leadership to effectively manage & develop the branch workforce, ensuring the right recruiting and workforce training strategies are in place to advance company goals. Assesses talent, implements employee development plans and creates and maintains a learning environment. Proactively seeks out top talent externally to maintain a robust pool of qualified talent.
• Efficiently manages and utilizes all aspects of logistics including safety, resources, DOT, route efficiency.

Production

• Ensures all off-rents are conducted within the determined timeline; units returned are thoroughly inspected for work order accuracy and capture any damage billing where appropriate. Relocates idle fleet and conduct work order assessment as required. Conducts fleet physical inventory counts at established frequencies.
• Demonstrates an understanding of the Work Order system and the drivers that impact inaccuracies, develops a strategy to ensure variances are minimal by ensuring work orders for idle fleet are accurate.
• Issue and track vendor purchase orders
• Orders, receives, and distributes materials/VAPS to work teams/vendors on a timely basis to support unit completion requirements. Conducts parts and VAPS inventory counts.
• Focuses on driving first-time quality and reducing service calls, communicates with shop personnel to conduct root cause analysis and creates permanent corrective actions.
• Other duties as assigned.

Customer Service

• Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities.
• Ensure On Time Deliveries, Returns, Relocations and Service
• Drives high levels of product quality (First Time Quality)
• Commercial readiness through operations excellence.

EDUCATION AND QUALIFICATIONS:

Requirements

• High School Diploma, GED, or 3 years of applicable experience
• 5 years experience managing one or more direct reports in a Service Shop/Manufacturing/Building Construction environment OR 2 years of experience with WillScot
• Experience managing a unit or departmental budget OR 2 years of experience with WillScot
• Ability follow direction and meet deadlines in a fast-paced environment
• Experience applying creativity to problem-solving
• Build sustainable relationships and trust with vendors through open, proactive communication
• Ability to effectively manage multiple, changing priorities in a fast-paced environment

Preferred

• Experience working with customers
• Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.
• Experience in areas including fleet management, logistics, inventory, dispatching building codes/permitting

Personal Characteristics

• Lead by example through living our values:
  • Dedicated to Health & Safety
  • Committed to Inclusion & Diversity
  • Driven to Excellence
  • Trustworthy & Reliable
  • Devoted to Our Customers
  • Community Focused

#LI-MT1

This posting is for a(n) Existing Position. Base Wage Range:$100,500.00-$140,700.00 Individual rates are based on a variety of factors such as degrees or certifications, skill-level and years of experience, and include considerations such as expected overtime and variable compensation pay such as bonus or commission. All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be found here. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs. We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.