Branch Coordinator

3M HEALTHCARE; Melbourne (AR); On-site; USD 39,000 - 49,400; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off

Job summary

Humana is seeking a Branch Coordinator to provide clerical support for the branch medical records and billing department. The role includes coordinating telephone and personnel communications, managing supplies and mail, and processing accounts payables.

Additional duties may be assigned based on branch census. Responsibilities include preparing patient assessment packets, handling orders and 485s, and ensuring timely scanning and documentation.

Qualifications

• Must understand issues related to delivery of home health and hospice services.
• Must possess knowledge of Medicare guidelines governing home health and hospice agencies.
• Must have exceptional customer service skills and be able to communicate well with referral sources, patients, family members, and agency employees.

Responsibilities

• Prepare patient assessment packets, including admission, recertification, and post‑hospital packets.
• Process signed and unsigned orders and 485s.
• Follow up on the Order Tracking Report weekly and according to Order procedure.
• Reprocess unsigned orders at end of episode as task appears on the action screen.
• Date stamp all received documents and ensure scanning within 24 hours.

Skills

Medicare guidelines

Customer service

Organization

Communication

Problem-solving

Education

High school diploma or equivalent

Job description

Overview

The primary function of the Branch Coordinator is to provide clerical support for the branch medical records and billing department. The role also involves day‑to‑day coordination of telephone and personnel communication systems, overall management of agency supplies and mail, and processing of accounts payables. Depending on branch census, additional duties may be assigned.

Essential Functions

• Prepare patient assessment packets, including admission, recertification, and post‑hospital packets.
• Process signed and unsigned orders and 485s.
• Follow up on the Order Tracking Report weekly and according to Order procedure.
• Reprocess unsigned orders at end of episode as task appears on the action screen.
• Date stamp all received documents, except SOC paperwork and paper visit notes, to be scanned into the client chart. Scanning should be completed within 24 hours of stamp date.
• Fax the discharge/transfer summary, episode detail summary, and case conference/60‑day summary to the physician as task appears on the action screen.
• Copy documentation and assist with ADR preparation.
• Update HCHB and computer programs as appropriate.
• Complete End of Period claim workflow as part of Billing Specialist responsibilities. This includes confirming all orders are signed appropriately and coordinating with the administrative team at the branch to ensure other billing requirements are satisfied to release claims timely.
• Adhere to and participate in Agency’s mandatory HIPAA/Privacy Program and Employee Compliance Program.
• Read and adhere to all Agency Policies and Procedures and follow Employee Handbook Guidelines.
• Manage all incoming telephone calls in a professional manner including screening and routing calls to the appropriate agency staff.
• Maintain and administer the phone system including adding and revising voicemail boxes, maintaining an accurate employee phone roster.
• Process incoming and outgoing mail.
• Manage and order office supplies (including agency‑specific forms) as needed.
• Manage, order, and distribute medical supplies as needed.
• Assist BD with EOE billing tasks.
• Manage and process all accounts payable, routing to the appropriate corporate department as needed.

Knowledge, Skills, and Abilities

• Must understand the issues related to the delivery of home health and hospice services and be able to problem‑solve effectively.
• Must possess knowledge of Medicare guidelines governing home health and hospice agencies.
• Must have exceptional customer service skills and be able to communicate well with referral sources, patients, family members, and agency employees.
• Must be organized, detail‑oriented, and possess effective communication skills both orally and in writing.
• Must be able to communicate with a diversity of individuals.

Education

• Must have a high school diploma or equivalent, typing and clerical skills, and be competent with computers.

Experience

• Must possess a minimum of two years’ experience in the health care industry and one year experience in home health.
• Desired: Six months of medical records experience in a clinic, hospital, or home health setting (preferred).

Scheduled Weekly Hours: 40

Pay Range: $39,000 - $49,400 per year. The compensation range may vary based on geographic location and individual qualifications.

Benefits

Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole‑person well‑being. Associate benefits include medical, dental, and vision coverage, a 401(k) retirement savings plan, paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave, short‑term and long‑term disability, life insurance, and additional opportunities.

Equal Opportunity Employer

Humana has a policy of not discriminating against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana also takes affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and advance in employment individuals with disability or protected veteran status. All employment decisions are based on valid job requirements.