Branch Coordinator, Home Health

CenterWell Home Health; Wilmington (NC); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Paid time off

Job summary

CenterWell Home Health in Wilmington, NC is seeking a Branch Coordinator to provide clerical support for branch medical records and billing, and to coordinate daily communications and office operations.

The role includes processing accounts payable, managing supplies, and assisting the Branch Director. Strong organization, MS Office proficiency, and excellent communication are essential.

Qualifications

• Professional appearance and attitude.
• Demonstrated organizational skills.
• Proficiency in Microsoft Office Word and Excel.
• An ability to quickly learn new systems.
• Excellent communication skills, both verbal and written.

Responsibilities

• Prepare patient assessment packets, including admission, recertification, and post hospital packets.
• Process signed and unsigned orders and 485s.
• Follow up on the Order Tracking Report weekly and according to Order procedure.
• Date stamp all received documents and ensure scanning within 24 hours.
• Fax discharge/transfer summaries and episode details as required.
• Maintain patient medical records in compliance with regulatory standards.
• Collaborate with central teams to resolve billing holds and deficiencies.
• Assist with day-to-day office and staff management tasks as directed.

Skills

Professional appearance and attitude

Strong organizational skills

Microsoft Word

Microsoft Excel

Quick learner

Excellent communication

Tools

Microsoft Word

Microsoft Excel

Job description

Become a part of our caring community The primary function of the Branch Coordinator is to provide clerical support for the branch medical records and billing department. Also, responsible for day-to-day coordination of telephone / personnel communication systems, overall management of agency supplies / mail, and processing of accounts payables. Depending on branch census you may be responsible for other duties as assigned. Depending on branch census you may be responsible for other duties as assigned.

Become a part of our caring community The primary function of the Branch Coordinator is to provide clerical support for the branch medical records and billing department. Also, responsible for day-to-day coordination of telephone / personnel communication systems, overall management of agency supplies / mail, and processing of accounts payables. Depending on branch census you may be responsible for other duties as assigned. Depending on branch census you may be responsible for other duties as assigned.

Essential Functions

Administrative

• Prepare patient assessment packets, including admission, recertification, and post hospital packets.
• Process signed and unsigned orders and 485s.
• Follow up on the Order Tracking Report weekly and according to Order procedure. Reprocess unsigned orders at end of episode as task appears on action screen.
• Date stamp all received documents, except SOC paperwork and paper visit notes, to be scanned into the client chart. Scanning should be completed within 24 hours of stamp date.
• Fax the discharge / transfer summary / episode detail summary and Case Conference / 60 Day summary to the physician as task appears on the action screen.
• Core Responsibilities
• Medical Records Management:
• Maintain patient medical records in compliance with regulatory and audit standards.
• Track patient signature forms, follow up on unsigned orders, upload documentation to patient charts, and manage workflow items in HCHB.
• Collaboration:
• Collaborate with central teams to resolve billing holds and documentation deficiencies.
• Administrative Support:
• Assist with day-to-day office and staff management tasks (e.g., clerical duties) as directed by the Branch Director.

Required Qualifications

Use your skills to make an impact

• Professional appearance and attitude
• Demonstrated organizational skills
• Proficiency in Microsoft Office Word and Excel
• an ability to quickly learn new systems
• Excellent communication skills, both verbal and written
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Minimum of one year of administrative or scheduling experience in a healthcare setting.
• Six months of medical records experience.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$39,000 - $49,400 per year

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.