Branch Coordinator, Home Health

CenterWell Home Health; Delco (NC); On-site; USD 39,000 - 49,000; Full time

Job summary

CenterWell Home Health is seeking a Branch Coordinator to provide clerical support for the branch medical records and billing department, coordinate telephone and personnel communications, and oversee office supplies and payables. Depending on census, additional duties may be assigned.

The role requires strong organizational skills, proficiency with Microsoft Office, and the ability to learn new systems. Local travel may be required, and a valid driver's license is needed.

Qualifications

• Less than 3 years working knowledge of computers, or a demonstrated technical aptitude.
• Professional appearance and attitude.
• Demonstrated organizational skills.
• Proficiency in Microsoft Office Word and Excel.
• Valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits.
• An ability to quickly learn new systems.
• Excellent communication skills, both verbal and written.
• Ability to travel locally (potentially overnight occasionally).
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Responsibilities

• Prepare patient assessment packets, including admission, recertification, and post hospital packets.
• Process signed and unsigned orders and 485s.
• Follow up on the Order Tracking Report weekly and according to Order procedure.
• Date stamp all received documents, except SOC paperwork and paper visit notes, to be scanned into the client chart.
• Fax the discharge / transfer summary / episode detail summary and Case Conference / 60 Day summary to the physician as task appears on the action screen.
• Copy documentation and assist with ADR preparation.
• Update HCHB and computer programs as appropriate.
• Complete End of Period claim workflow as part of Billing Specialist responsibilities.
• Adhere to and participate in Agency’s mandatory HIPAA / Privacy Program and Employee Compliance Program.
• Read and adhere to all Agency Policies and Procedures and follow Employee Handbook Guidelines.
• Managing all incoming telephone calls in a professional manner including screening and routing calls.
• Maintenance and administration of the phone system including adding/revising voice mail boxes and managing the employee phone roster.
• Process incoming and outgoing mail.
• Manage and order office supplies and distribute medical supplies as needed.
• Assist BD with EOE billing tasks.
• Manage and process all accounts payable including routing to appropriate corporate department.

Skills

Microsoft Office

Basic computer skills

Organizational skills

Communication skills

Driver's license

Education

Associate's degree

Bachelor's degree

Job description

Become a part of our caring community

The primary function of the Branch Coordinator is to provide clerical support for the branch medical records and billing department. Also, responsible for day-to-day coordination of telephone / personnel communication systems, overall management of agency supplies / mail, and processing of accounts payables. Depending on branch census you may be responsible for other duties as assigned.

Essential Functions

• Prepare patient assessment packets, including admission, recertification, and post hospital packets.
• Process signed and unsigned orders and 485s.
• Follow up on the Order Tracking Report weekly and according to Order procedure. Reprocess unsigned orders at end of episode as task appears on action screen.
• Date stamp all received documents, except SOC paperwork and paper visit notes, to be scanned into the client chart. Scanning should be completed within 24 hours of stamp date.
• Fax the discharge / transfer summary / episode detail summary and Case Conference / 60 Day summary to the physician as task appears on the action screen.
• Copy documentation and assist with ADR preparation.
• Update HCHB and computer programs as appropriate.
• Complete End of Period claim workflow as part of Billing Specialist responsibilities. This includes confirming all orders are signed appropriately and coordinating with the administrative team at the branch to ensure other billing requirements are satisfied to release claims timely.
• Adhere to and participate in Agency’s mandatory HIPAA / Privacy Program and Employee Compliance Program.
• Read and adhere to all Agency Policies and Procedures and follow Employee Handbook Guidelines.
• Managing all incoming telephone calls in a professional manner including:
• Screen and route calls to the appropriate agency staff
• Maintenance and administration of the phone system including:
• Adding / revising voice mail boxes
• Managing accurate employee phone roster
• Process incoming and outgoing mail.
• Manage and order office supplies (including agency specific forms) as needed.
• Manage, order, and distribute medical supplies as needed.
• Assist BD with EOE billing tasks.
• Manage and process all accounts payable including routing to appropriate corporate department as needed.

Use your skills to make an impact

• Less than 3 years working knowledge of computers, or a demonstrated technical aptitude
• Professional appearance and attitude
• Demonstrated organizational skills
• Proficiency in Microsoft Office Word and Excel
• This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100/300/100 limits
• an ability to quickly learn new systems
• Excellent communication skills, both verbal and written
• Ability to travel locally (potentially overnight occasionally)
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Associate's or Bachelor's Degree in a related field
• Previous healthcare or health insurance experience
• Familiarity with medical terminology and/or ICD-9 codes

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$39,000 - $49,400 per year

Description Of Benefits

• medical benefits
• dental benefits
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

About Us

CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.

CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.