Patient Service Coordinator, Home Health

Humana; United States; On-site; USD 40,000 - 52,300; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement savings plan

Paid time off

Short-term and long-term disability

Life insurance

Job summary

Humana is seeking a dedicated individual responsible for scheduling and coordinating care for patients. The role involves managing staff and patient interactions, ensuring efficient service delivery.

The ideal candidate will have at least 1 year of home health experience and strong organizational skills. Full-time hours of 40 per week are expected, along with competitive benefits, including medical and retirement plans.

Qualifications

• Ability to interact well with a diverse group.
• Ability to manage and prioritize multiple assignments.
• 1+ year of relevant experience in home health.

Responsibilities

• Schedule visits and communicate with field staff.
• Manage patient schedules and updates.
• Serve as backup during busy times.

Skills

Excellent communication skills

Strong organizational skills

Home health experience

Packet review / QI experience

Coding certification

Job description

Responsibilities

• Directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care.
• Assists with day-to-day office and staff management.
• Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console.
• Initiates infection control forms as needed, sends the HRD the completed "Employee Infection Report" to upload in the worker console.
• Serves as back up during the lunch hour and other busy times including receiving calls from the field staff and assisting with weekly case conferences.
• Refers clinical questions to Branch Director as necessary.
• Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff.
• Completes requested schedule as task appears on the action screen.
• Ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
• Completes requested schedules for all add‑ons and applicable orders.
• Schedules discharge visit/OASIS Collection or recert visit following case conference when task appears on action screen.
• Schedules TIF OASIS collection visits and deletes remaining schedule.
• Reschedules declined or missed (if appropriate) visits.
• Processes reassigned and rescheduled visits.
• Ensures supervisory visits are scheduled.
• Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
• Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity/geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.
• Verifies visit paper notes in scheduling console as needed.
• Assists with internal transfer of patients between branch offices.
• If clinical, receives lab reports and assesses for normality, faxes a copy of lab to doctor, makes a copy for the Case Manager, and routes to Medical Records Department. Initiates Employee / Patient Infection Reports as necessary.
• If clinical, may be required to perform patient visits and/or participate in on‑call rotation.

Required Experience/Skills

• Excellent communication skills, ability to interact well with a diverse group of individuals.
• Strong organizational skills, ability to manage and prioritize multiple assignments.
• At least 1 year of home health experience.
• Prior packet review / QI experience preferred.
• Coding certification preferred.

Hours

40 hours per week (full time).

Compensation

$40,000 - $52,300 per year (starting base pay).

Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole‑person well‑being, including medical, dental and vision benefits, a 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.

Equal Opportunity Employer.