Branch & Community Development Manager

Community Bank, N.A.; City of Olean (NY); On-site; USD 85,000 - 135,000; Full time

Job summary

Community Financial System, Inc. (CFSI) operates more than 200 facilities through Community Bank, N.A.

across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts, offering retail and commercial banking, wealth management, investment services and risk management. The Branch & Community Development Manager leads strategic growth initiatives, identifies new business opportunities, strengthens customer acquisition and retention, and builds strong partnerships with internal

Qualifications

• Drive branch growth and profitability
• Identify and secure new business opportunities
• Focus on customer acquisition, retention, and partnerships

Responsibilities

• Lead a high-performing branch team focused on growth and service
• Engage with the community to build relationships
• Ensure compliance with policies and regulatory requirements
• Achieve annual goals for loan and deposit growth

Job description

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities

The Branch & Community Development Manager drives strategic business development initiatives that foster branch growth and profitability. This role is responsible for identifying and securing new business opportunities, strengthening customer acquisition and retention, and building impactful partnerships with both internal teams and external business partners. A key focus of the position is developing a highperforming branch team committed to growth, exceptional service, and strong relationship-building.

This role leads by example in community engagement, proactive calling efforts, and superior customer service, while executing the Bank's strategy to achieve annual goals and objectives related to Loan Growth, Deposit Growth, Financial Services, Credit Administration, and Business Development. As the manager of the branch, this individual ensures full compliance with all operational policies, procedures, and regulatory requirements, maintaining a culture of accountability and excellence.

Essential Responsibilities