Branch Client Advisor I (Banking & Service)

Flagstar Bank; Bay Shore (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Leave program

Job summary

Flagstar Bank in Bay Shore, NY is seeking a Branch Banking Client Consultant I to deliver front-line client service and teller support, helping clients meet their financial goals with accurate, friendly assistance.

The role emphasizes compliance, teamwork, and identifying financial solutions for customers. Ideal candidates have 1–2 years in customer service or retail and a high school diploma or equivalent.

Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: 1–2 years of customer service, cash handling, or retail.
• Preferred Qualifications: Experience in Financial Services Industry.

Responsibilities

• Support team efforts to achieve growth targets in financial performance (all Teller related functions) and primary client acquisition.
• Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative.
• Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner.
• Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including, but not limited to introductions.
• Deliver timely and accurate daily financial transactions; striving for no controllable preventable losses.
• Understand and adhere to all applicable bank policies and regulations.
• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.

Skills

Customer service

Cash handling

Retail experience

Financial services experience

Education

High School Diploma or equivalent

Job description

Flagstar Bank in Bay Shore, NY is seeking a Branch Banking Client Consultant I to deliver front-line client service and teller support, helping clients meet their financial goals with accurate, friendly assistance.

The role emphasizes compliance, teamwork, and identifying financial solutions for customers. Ideal candidates have 1–2 years in customer service or retail and a high school diploma or equivalent.