Branch Claim Representative

Auto-Owners Insurance; Minnesota; Hybrid; USD 50,000 - 82,000; Full time

Benefits offered by this job

matched 401(k)

fully funded pension plan

medical, prescription, dental and vis

life insurance for associate, spouse,

sick pay

long term disability

FSAs (health & dependent)

paid time off incl. holidays, vacation

adoption assistance

insurance discounts

education matching gifts

student loan assistance

gym membership

company car

Job summary

Auto-Owners Insurance in Minnesota is seeking a motivated claims trainee to join our team. This entry-level role handles claims under close supervision through investigation, evaluation, and resolution, with in-person training followed by flexible work-from-home time defined by leadership.

The position includes completing the Company’s claims training program, developing negotiation skills, and serving agents and insureds. A bachelor’s degree or equivalent in claims handling is preferred.

Qualifications

• Bachelor’s degree or direct equivalent experience with property/casualty claims handling.
• Ability to organize data, multi-task and make decisions independently.
• Above average communication skills (written and verbal).
• Ability to write reports and compose correspondence.
• Ability to resolve complex issues.
• Ability to maintain confidentiality and data security.
• Ability to effectively deal with a diverse group individuals.
• Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents).
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.
• Continually develop product knowledge through participation in approved educational programs.

Responsibilities

• Investigate, evaluate, and settle entry-level insurance claims.
• Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products.
• Learn and comply with Company claim handling procedures.
• Develop entry-level claim negotiation and settlement skills.
• Build skills to effectively serve the needs of agents, insureds, and others.
• Meet and communicate with claimants, legal counsel, and third-parties.
• Develop specialized skills including but not limited to, estimating and use of designated computer-based programs for loss adjustment.
• Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements.

Skills

Data organization

Communication skills

Report writing

Complex issue resolution

Data security

Diversity awareness

Math & finance basics

Driver's license

Continuous learning

Education

Bachelor’s degree or equivalent in claims handling

Job description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated claims trainee to join our team. This job handles entry-level insurance claims under close supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution. This job provides service to agents, insureds, and others to ensure claims resolve accurately and timely. This job includes training and development completion of the Company’s claims training program for the assigned line of insurance and requires the person to:

• Investigate, evaluate, and settle entry-level insurance claims
• Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
• Learn and comply with Company claim handling procedures
• Develop entry-level claim negotiation and settlement skills
• Build skills to effectively serve the needs of agents, insureds, and others
• Meet and communicate with claimants, legal counsel, and third-parties
• Develop specialized skills including but not limited to, estimating and use of designated computer-based programs for loss adjustment
• Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements

Desired Skills & Experience

• Bachelor’s degree or direct equivalent experience with property/casualty claims handling
• Ability to organize data, multi-task and make decisions independently
• Above average communication skills (written and verbal)
• Ability to write reports and compose correspondence
• Ability to resolve complex issues
• Ability to maintain confidentially and data security
• Ability to effectively deal with a diverse group individuals
• Ability to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
• Continually develop product knowledge through participation in approved educational programs

Compensation

Auto-Owners offers a generous compensation package. For this position, the anticipated annualized starting base pay range is $50,000.00 - $81,500.00. Other components of the compensation package include benefit dollars used to purchase certain benefits and several bonus opportunities.

Benefits

• matched 401(k)
• fully funded pension plan (once vested)
• medical, prescription, dental and vision insurance
• associate, spouse and child life insurance
• supplemental sick pay
• long term disability
• health care flexible spending accounts and dependent care flexible spending accounts
• generous paid time off including holidays, vacation days, personal time, sick leave and parental leave
• adoption assistance
• discounts on personal insurance
• education matching gift program
• student loan assistance program
• a gym membership and fitness class reimbursement program
• company car

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

About Auto-Owners

Auto-Owners Insurance is a mutual insurance company with a simple human sense approach to business. This means we answer the phone because it's ringing, we treat people like they're people, and we believe the right way is the human way. Established in 1916 and headquartered in Lansing, Michigan, we currently operate in 26 states. We partner with independent agencies to sell our products to the communities we serve, and we are consistently acknowledged for our superior customer service. We are proud to have been ranked among the Fortune 500 every year since 2002.