Auto Claims Representative

Auto-Owners Insurance; Newnan (GA); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Friendly work environment

Structured training program

Employee mentoring

Bonus programs

Paid time off

Job summary

Auto-Owners Insurance in the United States offers a merit-based work-from-home program after initial in-person training. The claims trainee role handles entry-level insurance claims under supervision, including investigation, evaluation, and settlement, serving agents and insureds. The job emphasizes policy knowledge, compliance with procedures, and licensing where required, with a strong focus on developing core claims skills.

Qualifications

• Bachelor’s degree or direct equivalent experience with property/casualty claims handling.
• Organize data, multi-task and make decisions independently.
• Above average communication skills (written and verbal).
• Write reports and compose correspondence.
• Resolve complex issues.
• Maintain confidentiality and data security.
• Interact with a diverse group of individuals.
• Handle mathematical problems and read/interpret financial documents.
• Drive an automobile and maintain a responsible driving record.
• Continue product knowledge through approved educational programs.

Responsibilities

• Investigate, evaluate, and settle entry-level insurance claims
• Study policies, endorsements, and forms to build knowledge of products
• Learn and comply with claim handling procedures
• Develop entry-level claim negotiation and settlement skills
• Serve the needs of agents, insureds, and others
• Meet and communicate with claimants, legal counsel, and third-parties
• Develop skills in estimating and use of loss-adjustment programs
• Study, obtain, and maintain adjuster licenses as required

Skills

Data organization

Communication

Report writing

Problem solving

Confidentiality

Diversity awareness

Numerical skills

Education

Bachelor's degree or direct equivalent experience in property/casualty claims handling

Job description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated claims trainee to join our team.

This role handles entry-level insurance claims under close supervision through the life-cycle of a claim, including but not limited to investigation, evaluation, and claim resolution. It provides service to agents, insureds, and others to ensure claims resolve accurately and timely.

• Investigate, evaluate, and settle entry-level insurance claims
• Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
• Learn and comply with Company claim handling procedures
• Develop entry-level claim negotiation and settlement skills
• Build skills to effectively serve the needs of agents, insureds, and others
• Meet and communicate with claimants, legal counsel, and third-parties
• Develop specialized skills including but not limited to estimating and use of designated computer-based programs for loss adjustment
• Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements

Desired Skills & Experience

Bachelor’s degree or direct equivalent experience with property/casualty claims handling.

• Ability to organize data, multi-task and make decisions independently
• Above average communication skills (written and verbal)
• Ability to write reports and compose correspondence
• Ability to resolve complex issues
• Ability to maintain confidentiality and data security
• Ability to effectively deal with a diverse group of individuals
• Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
• Ability to drive an automobile, possess a valid driver licence, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
• Continually develop product knowledge through participation in approved educational programs

Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success.

• We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package
• Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

Auto-Owners Insurance is a mutual insurance company with a simple human sense approach to business. This means we answer the phone because it’s ringing, we treat people like they’re people, and we believe the right way is the human way.

Established in 1916 and headquartered in Lansing, Michigan, we currently operate in 26 states. We partner with independent agencies to sell our products to the communities we serve, and we are consistently acknowledged for our superior customer service. We are proud to have been ranked among the Fortune 500 every year since 2002.

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