Branch Claims Representative

Auto-Owners Insurance; Indianapolis (IN); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive base salary

401(k) matching

Fully-funded pension plan

Bonus programs

Generous paid time off

Job summary

Auto-Owners Insurance seeks a motivated Claims Trainee to join our team in Indianapolis. This entry-level role covers investigation, evaluation, and settlement of claims under close supervision, with training provided.

After in-person onboarding, a merit-based work-from-home option may apply, aligning with leadership guidance. You'll develop knowledge of property/casualty policies, learn claim handling procedures, and build skills in negotiation and communication while supporting agents and

Qualifications

• Bachelor’s degree or direct equivalent experience with property/casualty claims handling.
• Ability to organize data, multi-task and make decisions independently.
• Above average communication skills (written and verbal).
• Ability to write reports and compose correspondence.
• Ability to resolve complex issues.
• Ability to maintain confidentiality and data security.
• Ability to effectively deal with a diverse group of individuals.
• Ability to handle mathematical problems, geometry and financial documents.
• Ability to drive a vehicle with a valid license and maintain driving record per underwriting guidelines.
• Continually develop product knowledge through approved educational programs.

Responsibilities

• Investigate, evaluate, and settle entry-level insurance claims.
• Study policies, endorsements, and forms to build foundational knowledge.
• Learn and comply with company claim handling procedures.
• Develop negotiation and settlement skills.
• Build skills to serve agents, insureds, and others.
• Meet and communicate with claimants, legal counsel, and third parties.
• Develop specialized skills including estimating and use of computer programs for loss adjustment.
• Study, obtain, and maintain an adjuster’s license if required.

Skills

Data organization

Multi-tasking

Written communication

Verbal communication

Report writing

Issue resolution

Confidentiality

Diversity awareness

Mathematical ability

Driver's license

Product knowledge

Education

Bachelor’s degree or equivalent experience in property/casualty claims

Job description

Career at Auto-Owners

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, you could have the flexibility of work-from-home time as defined by the leadership team.

Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated claims trainee to join our team. This job handles entry-level insurance claims under close supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution. This job provides service to agents, insureds, and others to ensure claims resolve accurately and timely.

This job includes training and development completion of the Company’s claims training program for the assigned line of insurance and requires the person to:

• Investigate, evaluate, and settle entry-level insurance claims.
• Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products.
• Learn and comply with Company claim handling procedures.
• Develop entry-level claim negotiation and settlement skills.
• Build skills to effectively serve the needs of agents, insureds, and others.
• Meet and communicate with claimants, legal counsel, and third-parties.
• Develop specialized skills including but not limited to, estimating and use of designated computer-based programs for loss adjustment.
• Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements.

Desired Skills & Experience

• Bachelor’s degree or direct equivalent experience with property/casualty claims handling.
• Ability to organize data, multi-task and make decisions independently.
• Above average communication skills (written and verbal).
• Ability to write reports and compose correspondence.
• Ability to resolve complex issues.
• Ability to maintain confidentially and data security.
• Ability to effectively deal with a diverse group individuals.
• Ability to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents).
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.
• Continually develop product knowledge through participation in approved educational programs.

Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package.

• Competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs.
• Generous paid time off including holidays, vacation days, personal time, and sick leave.

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.

#LI-BK1 #LI-Hybrid

Company Background

Auto-Owners Insurance is a mutual insurance company with a simple human sense approach to business. This means we answer the phone because it's ringing, we treat people like they're people, and we believe the right way is the human way. Established in 1916 and headquartered in Lansing, Michigan, we currently operate in 26 states. We partner with independent agencies to sell our products to the communities we serve, and we are consistently acknowledged for our superior customer service.

We are proud to have been ranked among the Fortune 500 every year since 2002.

Find out why working here is more than just a job.