Branch Banking: Sales & Service Specialist

Citigroup Inc.; New York (NY); On-site; USD 50,000 - 65,000; Part time

Benefits offered by this job

Medical benefits

401(k)

Paid time off

Wellness programs

Job summary

Citigroup Inc. is seeking an entry-level Universal Banker in Queens, NY to support the customer service team and drive sales for consumer clients. You will assist with account openings, resolve service issues, and handle routine transactions in accordance with bank policies.

The role emphasizes building customer relationships, clear communication, and compliance. Part-time position with opportunities to engage in branch events and referrals to specialists, while learning Citi’s products and

Qualifications

• 1-3 years of relevant experience.
• Previous Retail Banking or similar experience required.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Assist in basic account opening for existing customer
• Provide service delivery to internal/external customers to resolve account service issues
• Execute financial transactions in accordance with bank policies and procedures
• Refer opportunities to segment partners where appropriate
• Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively
• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Retail banking experience

Clear written and verbal communication

Customer service

Education

High School diploma or equivalent

Job description

Citigroup Inc. is seeking an entry-level Universal Banker in Queens, NY to support the customer service team and drive sales for consumer clients. You will assist with account openings, resolve service issues, and handle routine transactions in accordance with bank policies.

The role emphasizes building customer relationships, clear communication, and compliance. Part-time position with opportunities to engage in branch events and referrals to specialists, while learning Citi’s products and