Branch Banking Leader: Inspire Service & Growth

Openbank Deutschland AG; Lawton (OK); On-site; USD 55,000 - 70,000; Full time

Job summary

Sovereign Bank is seeking a Branch Manager in Lawton, OK to lead frontline staff and oversee all lobby and drive-thru operations. You will coach, motivate, and schedule teams, approve transactions, and ensure outstanding customer service while maintaining regulatory compliance.

Responsibilities include training, auditing, and coordinating teller and new accounts activities, with a focus on achieving branch goals and servicing the community. Strong leadership and banking knowledge are essential.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field, preferred.
• 3 years’ banking experience in retail banking required.
• 2 years’ branch management experience preferred.
• Advanced Knowledge of bank compliance regulations, policies and procedures.

Responsibilities

• Provides prompt, efficient and accurate service in response to requests, inquiries, or problems concerning teller services.
• Conduct new employee training for the teller operation component at the branch.
• Ensures policies and procedures are being followed and takes action when needed to correct.
• Ensures all internal control or audit functions are completed as required including teller drawer and vault audits.
• Handle outages for teller drawers, including researching outages and counting drawers.
• Oversee daily schedule for teller line employees (arrival, lunch, departure).
• Oversee opening/closing duties, supplies, daily mail, etc.
• Update logs for the branch and process hold mail.
• Assist Retail Banking staff with client issues or questions and balancing problems.
• Perform Retail Banking functions including teller and new accounts; act as back up to all retail banking positions.
• Ensure equipment is operational and serviced; recommend needs to management.
• Follow bank policies and procedures and comply with regulatory requirements (e.g., Reg CC, BSA).
• Perform other relevant duties as assigned.

Skills

Excellent client service skills

Excellent organizational skills

Proven leadership

Conflict resolution

Effective communication

Banking knowledge

Money handling accuracy

Education

Bachelor's degree in Business Administration, Management, or related field

Job description

Sovereign Bank is seeking a Branch Manager in Lawton, OK to lead frontline staff and oversee all lobby and drive-thru operations. You will coach, motivate, and schedule teams, approve transactions, and ensure outstanding customer service while maintaining regulatory compliance.

Responsibilities include training, auditing, and coordinating teller and new accounts activities, with a focus on achieving branch goals and servicing the community. Strong leadership and banking knowledge are essential.