Branch Banking Concierge & Customer Advocate

German American Bank; Madison (IN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

STD Insurance

LTD Insurance

Life Insurance

Paid Time Off

Education Assistance

Parental Leave

Wellness Benefits

Life Event Coverage

Service Awards

401(k) Match

Stock Purchase Plan

Loan Discounts

Discounts

Job summary

German American Bank is seeking a Customer Service Specialist to warmly greet clients in-branch and support their banking needs. You will manage cash drawer, help with deposits and loans, and educate clients on German American products and services.

This role offers a pathway into banking, insurance, and wealth management within a community-focused institution. We value confidentiality, active listening, and a customer-first approach.

Qualifications

• Strong customer-service mindset with ability to listen and respond to client needs.
• Maintain confidentiality and handle sensitive information with discretion.
• Willingness to learn about banking products and services.

Responsibilities

• Greet clients in-branch and assist with banking needs.
• Verify account information and perform loan and deposit transactions.
• Guide customers through processes and educate them on available German American products.

Skills

Customer service

Cash handling

Bilingual

Job description

German American Bank is seeking a Customer Service Specialist to warmly greet clients in-branch and support their banking needs. You will manage cash drawer, help with deposits and loans, and educate clients on German American products and services.

This role offers a pathway into banking, insurance, and wealth management within a community-focused institution. We value confidentiality, active listening, and a customer-first approach.