Branch Banking Client Consultant II — Growth & Solutions

Flagstar; Cranford (NJ); On-site; USD 23,000 - 37,000; Full time

Job summary

Flagstar in Cranford, NJ is seeking a Branch Banking Client Consultant II to enhance client management and retention, and to introduce clients to Mortgage and Business Banking experts. The role includes more lending interactions and basic investment conversations to help clients meet financial goals.

Responsibilities include supporting sales targets, delivering strong client experiences, and executing compliant banking transactions.

Qualifications

• Education level required: High School / GED or Foreign Equivalent.
• Minimum 4–5 years customer service and sales experience.
• Ability to train and mentor others on products and procedures.

Responsibilities

• Sales performance: support growth targets and drive client introductions to the right specialists.
• Client experience: resolve questions and complaints, deliver education and engagement.
• Risk management: complete transactions accurately and compliantly to minimize losses.

Skills

Customer service

Sales

Mentoring

Education

High School / GED or Foreign Equivalent

Tools

Digital product demonstration

Self-service technologies

Job description

Flagstar in Cranford, NJ is seeking a Branch Banking Client Consultant II to enhance client management and retention, and to introduce clients to Mortgage and Business Banking experts. The role includes more lending interactions and basic investment conversations to help clients meet financial goals.

Responsibilities include supporting sales targets, delivering strong client experiences, and executing compliant banking transactions.