Branch Banking Client Consultant II: Growth & Service

Flagstar Bank; New York (NY); Hybrid; USD 23,000 - 37,000; Full time

Benefits offered by this job

Benefits package

Paid leave

Job summary

Flagstar Bank Staten Island branch seeks a Branch Banking – Client Consultant II to enhance client relationships and drive sales. You will engage clients with questions, resolve concerns, and introduce them to specialists for mortgages and business banking needs.

Ideal candidates have 4–5 years in customer service and sales, plus the ability to train and mentor teammates on products and procedures. This on-site role emphasizes quality client experiences and compliant banking activity.

Qualifications

• Education: High School / GED / HiSET / Foreign Equivalent.
• Minimum 4–5 years of customer service and sales experience.
• Ability to train and mentor others, including products and platform procedures.

Responsibilities

• Sales Performance: Support team efforts to achieve growth targets in deposits, loans, and non-interest income; introduce clients to bankers to grow business.
• Client Experience: Resolve account questions or issues and ensure timely, effective communication and education for clients.
• Risk Management: Execute transactions accurately and in compliance with policies; maintain regulatory standards.

Skills

Customer service

Sales experience

Mentoring

Training

Education

High school education

Job description

Flagstar Bank Staten Island branch seeks a Branch Banking – Client Consultant II to enhance client relationships and drive sales. You will engage clients with questions, resolve concerns, and introduce them to specialists for mortgages and business banking needs.

Ideal candidates have 4–5 years in customer service and sales, plus the ability to train and mentor teammates on products and procedures. This on-site role emphasizes quality client experiences and compliant banking activity.