Branch Banking Client Consultant I — Growth & Impact

Flagstar; Town of Florida (NY); On-site; USD 49,594,000 - 64,747,000; Full time

Job summary

Flagstar Bank is seeking a Branch Banking Client Consultant I in Coral Springs, FL to deliver front-line client service and teller support while identifying client needs and educating customers on products. The role emphasizes accurate transactions, compliance, and positive branch experiences.

You will support branch growth through client engagement, problem resolution, and collaboration with teammates, maintaining regulatory standards and financial accuracy in daily operations.

Qualifications

• High School diploma or equivalent required.
• Less than 2 years of customer service and sales experience.
• Experience in Financial Services Industry.

Responsibilities

• Sales Performance: Support team efforts to achieve growth targets in financial performance (all Teller related functions) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative.
• Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including, but not limited to introductions.
• Risk Management: Deliver timely and accurate daily financial transactions; striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations.
• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Skills

Customer service

Sales experience

Banking knowledge

Communication skills

Regulatory compliance

Education

High School Diploma or equivalent

Job description

Flagstar Bank is seeking a Branch Banking Client Consultant I in Coral Springs, FL to deliver front-line client service and teller support while identifying client needs and educating customers on products. The role emphasizes accurate transactions, compliance, and positive branch experiences.

You will support branch growth through client engagement, problem resolution, and collaboration with teammates, maintaining regulatory standards and financial accuracy in daily operations.