Personal Banker

PNC; Saint Petersburg (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

401(k) with PNC match

Educational assistance

Paid time off

Job summary

PNC in Saint Petersburg, FL is seeking a Personal Banker to enhance customer experiences and drive sales within the branch. This role involves engaging customers, providing banking solutions, and managing risks effectively.

The ideal candidate will have an Associate’s degree or equivalent experience of at least 3 years in banking or customer service, along with strong skills in sales and customer relationship management.

Qualifications

• 3+ years experience in banking or customer service.
• Ability to leverage technology for better customer service.
• Must manage risks and adhere to financial regulations.

Responsibilities

• Acquire and deepen customer base through proactive sales.
• Drive sales conversations both internally and externally.
• Create customer loyalty through exceptional service.
• Manage risks while adhering to branch policies.

Skills

Accountability

Customer service

Proactive sales

Identifying opportunities

Education

Associate’s degree or equivalent experience

Tools

Banking products

Digital technology

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Branch organization, you will be based in St Petersburg, FL at the 400 Central branch (400 Central Avenue St Petersburg, FL 33701). Bilingual Spanish preferred.

Job Description

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer’s share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. The position is subject to Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) requirements.

Employee Expectations

• Customer Focused – knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to create customized customer solutions.
• Managing Risk – assessing and effectively managing all risks associated with business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

• Associate’s degree or equivalent combined with related experience or product knowledge. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.
• No required certification or license; subject to background checks as required by Consumer Financial Protection Bureau regulations.
• Preferred skills include accountability, banking, client loyalty, customer experience (CX), customer service, identifying opportunities, leveraging technology, and proactive sales.
• Competencies: banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, understanding customer needs.

Benefits

PNC offers a comprehensive range of benefits for full‑time employees, including medical/prescription drug coverage, dental and vision, life insurance, disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, back‑up child/elder care, adoption, surrogacy and doula reimbursement, educational assistance, wellness program, paid time off, maternity/parental leave, holidays, occasional absence days, vacation days, and years of service benefits. Visit pncthrive.com for more information.

Disability Accommodations

If an accommodation is required to participate in the application process, please contact [e-mail] or call 877‑968‑7762. All information provided will be kept confidential.

Equal Employment Opportunity

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.