Branch Associate

Insco Distributing, Inc.; San Antonio (TX); On-site; USD 19,286 - 24,796; Full time

Job summary

Insco Distributing, Inc. in San Antonio, TX is seeking a Branch Associate who delivers exceptional customer service, shares HVAC product knowledge, and supports daily store operations.

You will assist customers in person, by phone, and by email, process orders, manage inventory, and help keep the branch clean and organized. The role requires the ability to lift up to 75 lbs, operate a forklift, and communicate company policies clearly while building lasting relationships with customers to drive

Qualifications

• High School Diploma or GED.
• HVAC industry experience preferred.
• General knowledge of HVAC products preferred.

Responsibilities

• Provide product knowledge to assist customers in person, over the phone, and via email.
• Deliver outstanding customer service with strong interpersonal skills.
• Safely handle and load products into customers’ vehicles.
• Maintain a clean and organized store environment and perform housekeeping duties.
• Process customer orders, branch transfers, quotations, and inventory details in the system.

Skills

Product knowledge

Customer service

Forklift operation

Data entry

Inventory management

Education

High School Diploma or GED

HVAC industry experience

General HVAC product knowledge

Tools

Inventory management systems

Data entry software

Forklift certifications

Job description

Branch Associate

Salary Level: Hourly | FLSA Classification: Non-Exempt | Department: Store | Rev Date: 5.02.2025 | Reports to: Branch Manager

A Branch Associate is a dedicated and customer-focused team member who provides exceptional service and support at our branch location. The Branch Associate should possess strong product knowledge, excellent communication skills, and the ability to efficiently assist customers while maintaining branch operations to generate revenue. This role offers an opportunity to contribute to a dynamic team while delivering excellent customer service and operational support.

Essential Duties and Responsibilities

• Provide expert product knowledge to assist customers in person, over the phone, and via email, ensuring prompt solutions and increased sales.
• Deliver outstanding customer service through strong interpersonal skills and active listening.
• Safely handle and load products into customers’ vehicles for secure transport.
• Maintain a clean and organized store environment, including restocking, front-facing, dusting shelves, and general housekeeping duties such as sweeping and mopping.
• Perform accurate data entry and retrieval in the computer system, including processing customer orders, branch transfers, quotations, inventory details, and pricing.
• Clearly communicate company policies regarding purchases, returns, credit terms, and other relevant procedures.
• Conduct accurate cycle counts and inventory management as needed.
• Operate a forklift safely and efficiently.
• Build and maintain strong relationships with customers by providing after-sales service, securing repeat business, sharing promotions, and cross-selling products.
• Will be required to perform other duties as requested, directed or assigned.

Required Competencies, Knowledge, Skills, & Abilities

• Strong product knowledge with the ability to provide recommendations and solutions.
• Excellent communication and customer service skills.
• Strong written and verbal communication skills.
• Ability to multi-task and work in a fast-paced environment.
• Basic computer knowledge.
• Experience with data entry and inventory management systems preferred.
• Forklift certification and ability to maintain certification.
• Physical ability to lift and handle products safely.

Education & Experience

• High School Diploma or General Education Degree (GED).
• One year HVAC industry experience.
• General knowledge of HVAC products preferred.

Supervisory Responsibilities

• None.

Physical Demands

• Required to lift up to 75 lbs.
• Regularly required to sit, stand, walk, bend, reach, twist, stretch, kneel, squat, push, pull, and move about the facility for the entirety of the shift.

Work Environment

• Location of position: San Antonio, TX.
• Background checks and drug tests required.
• Possess and maintain a valid driver’s license.
• Work will generally be performed in a retail work environment.
• May be exposed to Warehouse/Shop elements such as noise, dust, odors, fumes, and oils.
• May be required to work hours other than the regular schedule.

These statements are intended to describe the general nature and level of work to be performed and are not intended to be an all-inclusive list of responsibilities and duties.