Branch Manager

Insco Distributing, Inc.; Liberty Hill (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Branch Manager position at a Liberty Hill, TX location seeks a customer-focused leader to drive sales and manage branch operations. The role emphasizes strong product knowledge, staff development, and adherence to company policies while delivering excellent customer service.

The ideal candidate will plan, organize, and execute strategies to increase revenue and profitability, supervise inventory and promotions, and coordinate with regional leadership to hit financial targets in a fast-paced

Qualifications

• Strong product knowledge with the ability to provide recommendations.
• Excellent communication and customer service skills.
• Strong written and verbal communication skills.
• Ability to multi-task and work in a fast-paced environment.
• Microsoft Office Suite & POS/ERP System Knowledge.
• Physical ability to lift and handle products safely.

Responsibilities

• Confer with customers, dealers, vendors to evaluate and expand services.
• Establish market plan to achieve financial objectives and gross margins.
• Train employees and educate customers in coordination with management.
• Assist Territory Managers in account management for dealers.
• Monitor local market and communicate trends to leadership.
• Ensure compliance with company policies and procedures.
• Implement and support product promotions with vendors.
• Maintain daily communication with staff about goals and procedures.
• Control inventory, perform cycle counts, manage product levels.
• Develop and motivate staff for future growth.

Skills

Product knowledge

Customer service

Written & verbal communication

Multi-tasking

Office & POS

Physical ability

Education

High School Diploma or GED

College Preferred

Tools

Microsoft Office

POS/ERP Systems

Job description

Title: Branch Manager

Salary Level: Salary

FLSA Classification: Exempt

Department: Store

Rev Date: 5.08.2025

Reports to: Area Sales Manager

Position Summary

A Branch Manager is a dedicated and customer-focused team member who provides exceptional service and support at our branch location. The Branch Manager should possess strong product knowledge, excellent communication skills, and the ability to efficiently assist customers while maintaining branch operations to generate revenue. This role offers an opportunity to lead a dynamic team while delivering excellent customer service and managing operational responsibilities. A Branch Manager exercises responsibility for planning, organizing, and developing plans for increasing sales, profitability and branch development. Directs production, distribution, and marketing operations for branch/assigned territory.

Essential Duties and Responsibilities

• Conferences with potential and existing customers, dealers, vendors, and representatives of associated industries to evaluate, promote, improve, and expand services in area
• Help establish market plan for branch market to achieve financial objectives, business plans, and required gross margin targets
• Works with Regional Manager to set objectives, train employees and educate customers
• Assist Territory Managers in account management for equipment-based dealers
• Maintains an awareness of local market and competitive conditions of local competitors, customer preference and desires, industry trends, and to communicate such information promptly, with recommendations to management
• Ensures compliance with company and industry policies and procedures
• Implement and support product promotions with current and new vendors
• Communicate daily with staff on goals, plans, procedures, and protocols
• Effectively controls inventory, conduct required counts, proper product level setting and product management
• Inspire, develop, and motivate employees for future growth within the organization
• Able to instruct and train all branch functions and computer-based sales programs
• Assist in the recruitment and selection of capable branch personnel
• Manage the opening and closing of branch. Set 24-hour opening procedure for branch and assign staff according to business needs
• Maintain a clean and organized store environment.
• Able to clearly communicate company policies regarding purchases, returns, credit terms, and other relevant procedures.
• Ensure accurate cycle counts and inventory management
• Will be required to perform other duties as requested, directed or assigned.

Required Competencies, Knowledge, Skills, & Abilities

• Strong product knowledge with the ability to provide recommendations and solutions.
• Excellent communication and customer service skills.
• Strong written and verbal communication skills
• Ability to multi-task and work in a fast-paced environment.
• Microsoft Office Suite & POS/ERP System Knowledge
• Physical ability to lift and handle products safely.

Education & Experience

• High School Diploma or General Education Degree, College Preferred
• 2 Years’ Experience in HVACR industry, products, and services required
• 3 Years’ Management Experience Required

Supervisory Responsibilities

• Branch & Warehouse Associates
• All Store Employees

Physical Demands

• Required to lift up to 75 lbs.
• Regularly required to sit, stand, walk, bend, reach, twist, stretch, kneel, squat, push, pull, and move about the facility for the entirety of the shift.

Work Environment

• Location of position: Liberty Hill, Texas
• Background Check, DOT Physical, MRV, and Drug Tests required
• Possess and maintain a valid driver’s license
• Work will generally be performed in a retail work environment.
• May be exposed to Warehouse/Shop elements such as noise, dust, odors, fumes, and oils.
• May be required to work hours other than the regular schedule

These statements are intended to describe the general nature and level of work to be performed and are not intended to be an all-inclusive list of responsibilities and duties.