Branch Assistant Manager - Grow Member Relationships

Teachers Federal Credit Union; Florida; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Quarterly bonus program

Paid time off for vacation, personal,

401(k) company contribution

Dental & Vision premium covered

Tuition reimbursement

Employee discount on loans

Job summary

The Assistant Manager at Teachers Federal Credit Union supports daily operations, assists the branch manager, and leads staff to achieve sales and service goals. You will promote products, ensure efficient operations, and resolve member issues while maintaining compliance.

Preferred candidates have strong Microsoft Word/Excel skills, a high school diploma, and the ability to obtain a notary commission within six months. Bilingual skills are a plus.

Qualifications

• High School Diploma required.
• Microsoft Word and Excel skills required.
• Spanish language skills preferred.

Responsibilities

• Performs routine branch opening, closing, member service, and other tasks.
• Supervise branch in manager's absence and coach staff on sales.
• Support branch goals for financial performance and customer satisfaction.
• Resolve member or operational issues and ensure compliance.
• Collaborate with other teams to promote products and assist community events.
• Help deepen member relationships and grow acquisition.

Skills

Microsoft Word

Excel

Education

High School Diploma

Notary commission (within 6 months)

Job description

Brief Description

Join Our Team

For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America’s Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation’s leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.

Summary

The Assistant Manager is responsible for assisting the branch manager in the daily operations of a retail Credit Union branch office that develops and grows member relationships, promotes products and services, and delivers efficient operations.

Education And/or Experience

• High School Diploma required
• Minimum of three years branch banking experience required as an individual contributor
• Microsoft Word and Excel skills required
• Commissioned notary or can successfully obtain a notary commission in the state where you work within six months of starting in the role required
• Spanish language skills preferred
  
  
  

Job Responsibilities

• Performs routine branch opening, closing, member service, and other operational tasks and activities
• Assumes responsibility for the supervision of the branch office during the manager’s absence.
• Coach staff to cross-sell and track achievement against sales goals, and provide training on sales techniques
• Helps branch manager in achieving financial, operational, and customer satisfaction goals for the branch
• Resolves member or operational issues
• Coordinates with other Credit Union teams to promote products and represents the Credit Union during community events
• Supports portfolio growth by helping to identify opportunities to deepen relationships and increase member acquisition
• Ensures members receive optimal service and monitor/adheres to operational controls
• Utilizes various systems to access financial, and production reports to assess branch performance and to make business decisions to promote profitability as well as the achievement of goals.
• Ensures compliance with Teachers policies and procedures
• Perform all duties inherent in the role of a supervisor
• Perform other duties as needed upon request by immediate supervisor
  
  
  

Benefits Of Joining The Teachers Team

We provide a competitive compensation and benefits package that includes, but is not limited to:

• This position is eligible for our quarterly retail performance incentive program. Employees in non-commission roles may also receive an annual discretionary bonus.
• Paid time off for vacation, personal days, and holidays
• 401(k) company contribution
• Teachers pays 100% of Dental & Vision premium
• Tuition reimbursement is offered to full-time employees
• Exclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through Teachers
  
  
  

All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility.

To learn more about Teachers and to view a full list of our job opportunities please visit https://www.teachersfcu.org/about/careers

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