Branch Assistant

HomeServices of America; Lutherville (MD); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Medical benefits

Health Savings Account

Dental and Vision Insurance

Paid Vacation (PTO)

401(k) with employer match

Flexible Spending Account

Employee Assistance Program (EAP)

Job summary

HomeServices of America in Lutherville is seeking an Administrative professional to assist in the efficient operation of the office. Responsibilities include managing records, ensuring front desk coverage, and supporting new hires.

The ideal candidate has a minimum of 2 years of administrative experience and extensive knowledge of MS Office. A high school diploma is required, and the position offers an hourly wage from $20.00 to $30.00 based on experience.

Additionally, a complete benefits package is available, ensuring a supportive work environment.

Responsibilities

• Manage office records and processes for listings and sales.
• Coordinate office maintenance and supply management.
• Ensure front desk coverage and communication.
• Assist with onboarding and licensing paperwork.
• Orient new associates and maintain office policies.

Skills

Extensive working knowledge of MS Office

Excellent interpersonal skills

Verbal/written communication skills

Social Media proficiency

Education

High school diploma or equivalent

Secondary education preferred

Tools

MS Word

Outlook

Excel

Canva

iDesign

Job description

Under the general supervision of a Manager, performs a variety of both complex and routine administrative duties. Assists Manager to ensure efficient operation of the Office’s practices and procedures. Regular, predictable and dependable attendance is essential to satisfactory performance of this, and an essential function of the role. As the first point of contact in the office, appropriate attire and a friendly greeting to guests is important.

Job Duties and Responsibilities (Essential Job Functions)

Common job activities are listed below; actual position responsibilities may vary. Refer to you manager or human resources for specific duties and performance expectations.

• Keeps records of listings, sales, settlements, and buyer broker agreements in computer, and processes as required; Updates compensation offered to selling brokers on our listings to L&F website; Compiles usage and opportunity data from core partners and provides to branch manager weekly.
• Assures compliance with preventative maintenance schedules for office printers, copiers and facsimile machines; coordinates repair requests. Orders and keeps office supplies appropriately stocked. Monitors physical maintenance and cleanliness of office, reports problems to property manager and/or Branch Manager.
• Ensures full coverage of front desk and phones, schedules relief as necessary. Creates and distributes letters, memoranda, and other general office correspondence using email, voice-mail system, or other means appropriate for the office. Organizes and maintains office files in computer.
• Assists manager with new and transfer agent paperwork, licensing and onboarding and coordinates same with LF Licensing Department. Uses L&F Intranet and is point of contact with several corporate departments for agents and manager. Uses checklists to review listing and sales paperwork and presents it to office manager for final review.
• Assists in orienting new Sales Associates to the office and the Company; serves as point of contact for inquiries and problems. Informs Sales Associates of office policies and procedures, Assists agents with computer issues. Checks MLS daily for new listings, sales and settlements and communicates with agents to ensure we have paperwork.
• Perform any additional responsibilities as requested or assigned.

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Minimum high school diploma or the equivalent. Secondary education preferred.

Experience

• 2+ years of administrative experience preferably in a real estate sales office.

Knowledge

• Extensive working knowledge of MS Office experience including MS Word, Outlook, Excel, Publisher, etc.
• Extensive working knowledge of Social Media platforms, use of tools such as canva or iDesign for designing posts.
• Excellent interpersonal skills, verbal/written communications skills, and ability to deal with different personalities.

Wage

$20.00 - $30.00 hourly; actual wage is based upon education and experience.

Benefits

Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer