Branch Assistant

Allen County Public Library; Fort Wayne (IN); On-site; USD 19,000 - 22,000; Part time

Benefits offered by this job

IHCRA Health Insurance Options

Flexible Spending Account

Voluntary Insurance Options

Three weeks of vacation accrual and 1 

Employee Assistance Program

Employee Discounts

Job summary

Allen County Public Library's Tecumseh Branch seeks a Part-Time Branch Assistant to join a welcoming, community-focused team in Fort Wayne. The role is onsite with a schedule of days, evenings, and weekends to support patrons and keep library services running smoothly.

Responsibilities include assisting with checkouts, holds, and account questions, while helping patrons navigate materials and technology. Starting pay ranges from $14.05 to $16.00 per hour, commensurate with experience and need.

Qualifications

• Friendliness and ability to provide welcoming service.
• Clear spoken and written communication with patrons.
• Comfort using computers, standard office equipment, and library software.

Responsibilities

• Check items in and out.
• Assist patrons with holds and item requests.
• Monitor return materials and follow up as needed.
• Help patrons with library cards and account questions.
• Support patrons using daily technology and library systems.

Skills

Customer service

Communication

Computer skills

Teamwork

Public setting professionalism

Job description

Join the Allen County Public Library's Tecumseh Branch as a Part-Time Branch Assistant.

Located in the East State Village in the Northeast side of Fort Wayne, this onsite position allows you to support your community and provides the opportunity to work in a collaborative environment that values teamwork and inclusion.

The position is 28 hours per week and starting pay is $14.05-16.00, depending on experience. The schedule will be a mix of days, evenings, and weekends.

About Acpl

We are a welcoming hub for learning and connection, we empower our community with knowledge, resources, and inclusive experiences-putting people first and creating a place where everyone belongs and thrives.

Day to day as a Branch Assistant

As a Branch Assistant, you'll help our library run smoothly by connecting patrons with materials, answers, and a welcoming experience. This role exists to keep service moving-especially when circulation and holds become busy.

Key Responsibilities

• Checking items in and out
• Helping customers place and pick up requested items
• Watching for returned materials that need follow-up,
• Assisting patrons with new or replacement library cards
• Support customers as they use everyday technology and library systems

Qualifications:

• Friendly, people-first customer service and clear communication
• Comfort using computers, standard office equipment, and library software
• Ability to follow procedures carefully and protect patron confidentiality
• Team-minded, tactful, and professional in a public setting

Benefits

• IHCRA Health Insurance Options
• Flexible Spending Account
• Voluntary Insurance Options
• Three weeks of vacation accrual and one week of sick accrual
• Employee Assistance Program
• Employee Discounts

Salary: $14.05 - $16.00 per hour