Branch Administrator

City of Lincoln; Spokane Valley (WA); On-site; USD 55,000 - 68,000; Full time

Job summary

Mazzella is seeking an Administrative Specialist to oversee centralized crane service operations across three locations. The role ensures effective communication, coordinates office duties, and manages invoicing, timesheets, and budgets from Spokane Valley, WA.

Requirements include a minimum of 2 years in an administrative role, a high school diploma or GED, and strong written/verbal communication. The position is full-time with standard 40-hour weeks and occasional overtime.

Qualifications

• Requires strong written and verbal communication skills.
• Excellent math skills and PC literacy (Microsoft Office).
• Minimum 2 years in an administrative role or equivalent.
• Valid driver's license in good standing.

Responsibilities

• Oversee the day-to-day administrative operations for crane service branches.
• Organize office operations and procedures; improve workflow efficiency.
• Answer phones and route emails; address customer issues.
• Process service and parts invoices; handle financial reporting as specified.
• Prepare timesheet coding and tracking; manage orders and supplies within budget.
• Maintain branch budget, reports, and DSO levels; monthly job closings.

Skills

Communication skills

Analytical skills

Organizational skills

Planning skills

Self-motivation

Education

High school diploma

Tools

Microsoft Office

Job description

• Location 5505 E Broadway Ave,Ste 101B,Spokane Valley, WA, 99212,United States
• Base Pay $55,000.00 - $68,000.00 / Year
• Employee Type Non-Exempt FT
• Required Degree High school
• Travel 5%
• Manage Others No

Description

Responsible for overseeing administrative operations for multiple crane service branches within a centralized region.

Ensures effective communication and coordination among personnel across three locations in Vancouver, WA; Spokane, WA; and Pueblo West, CO.

• Oversee the day-to-day administrative operations of the crane service branch
• Organize office operations and procedures such as typing, flow of correspondence, filing, and other operational duties; evaluate office production and revise procedures to improve efficiency of workflow
• Responsible for answering the incoming phones, monitoring departmental email inboxes and ensuring that messages are properly routed; actively work to address customer issues, even in the absence of key personnel.
• Responsible for processing completed service invoices and parts sales invoices
• Responsible for financial reporting as specified
• Responsible for preparing timesheet coding and timesheet tracking including billing hours Process orders for all necessary equipment and supplies; order within budgetary guidelines and maintain office supplies
• Account for administrative budget and provides reports to management as requested
• Maintain acceptable DSO levels
• Responsible for completing job closings on a monthly basis; any questionable closing should be brought to the attention of the Service Manager for final review
• Assist Service Writers sending completed inspection reports to customers
• Send completed invoices to customers
• Work with training department to ensure all department personnel are maintaining required training and are up to date on needed certifications
• File and retrieve branch documents, records and reports
• Participate and contribute to all departmental meetings
• Maintain work area, equipment, and tools in a clean and organized manner; follow all Safety Guidelines
• Other duties as assigned

Requirements

• At least 2 years in an administrative role, equivalent military experience, or the equivalent combination of education and experience is required
• Willingness to learn and stay educated in the crane industry; as cranes become increasingly sophisticated, internal and external communications must keep pace
• Valid driver's license in good standing that meets company requirements
• Light Lifting/Pulling (max 25 lbs.) is generally a part of this type of work and because of the nature of the duties
• Administrator schedule is 40 hours per week but must have the ability to work varied hours to include occasional overtime
• Requires solid written and verbal communication skills
• Demonstrates organizational and communication skills
• Strong analytical, conceptual and planning skills are required
• Excellent math skills and overall PC literacy (Microsoft Office) are required
• Must be detail oriented, self-motivated and disciplined with the ability to multi-task
• Must successfully complete a criminal background check, drug screen and E-verify.
• A high school diploma or GED required; some college preferred

Summary

The Mazzella Way Mazzella is a family owned company that puts people first. With over 1300 employees and 60 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

Why Team Members join Mazzella:

Team-oriented environment A real Work life/ Home life balance Growth and Development Opportunities including a Lifelong Learning Career Path Humble, Hungry, Smart Culture Market Competitive Salaries Free Virtual Doctor visits with $0 copay (Teledoc) Tuition Reimbursement

Mazzella Core Values: Safe-personal commitment to all stakeholder's well-being; purposeful control of risk Lifelong Learner - routinely acquire new skills and capabilities that bring value Humble - lack excessive ego or concerns about status; emphasize the Team over self Hungry - always looking for more, self-motivated, and diligent; do more than to just get by, committed Smart - common sense about people, good judgement, and intuition around their impact on group dynamic