Branch Administrator

Mazzella; Spokane Valley (WA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

401(k) with company match

Life insurance

Disability insurance

Job summary

Mazzella seeks an experienced administrative professional to oversee branch operations across Vancouver, Spokane, and Pueblo West. You will manage phones, emails, invoices, reporting, and training coordination to ensure efficient daily activities.

The role requires strong communication, organizational skills, and the ability to multi-task in a fast-paced environment. A valid license and background check are required; some college is preferred.

Qualifications

• At least 2 years in an administrative role or equivalent experience.
• Valid driver's license in good standing.
• 40 hours per week with possible overtime.
• Excellent written and verbal communication.
• Strong organizational and planning skills.
• Must pass criminal background check, drug screen and E-verify.
• High school diploma or GED; some college preferred.

Responsibilities

• Oversee daily administrative operations for crane service branches.
• Organize office procedures and improve workflow.
• Answer phones, manage emails, and route messages.
• Process completed service and parts invoices; assist financial reporting.
• Manage timesheets and billing hours; process orders within budget.
• Maintain branch documents, records and reports.
• Coordinate training and certifications for department staff.
• Participate in departmental meetings and maintain clean work area.
• Follow safety guidelines and perform other duties as assigned.

Skills

Administrative experience

Communication skills

MS Office

Organizational skills

Attention to detail

Education

High school diploma or GED

Some college

Tools

Microsoft Office

Job description

Brief Description

Responsible for overseeing administrative operations for multiple crane service branches within a centralized region. Ensures effective communication and coordination among personnel across three locations in Vancouver, WA; Spokane, WA; and Pueblo West, CO.

• Oversee the day-to-day administrative operations of the crane service branch
• Organize office operations and procedures such as typing, flow of correspondence, filing, and other operational duties; evaluate office production and revise procedures to improve efficiency of workflow
• Responsible for answering the incoming phones, monitoring departmental email inboxes and ensuring that messages are properly routed; actively work to address customer issues, even in the absence of key personnel.
• Responsible for processing completed service invoices and parts sales invoices
• Responsible for financial reporting as specified
• Responsible for preparing timesheet coding and timesheet tracking including billing hours Process orders for all necessary equipment and supplies; order within budgetary guidelines and maintain office supplies
• Account for administrative budget and provides reports to management as requested
• Maintain acceptable DSO levels
• Responsible for completing job closings on a monthly basis; any questionable closing should be brought to the attention of the Service Manager for final review
• Assist Service Writers sending completed inspection reports to customers
• Send completed invoices to customers
• Work with training department to ensure all department personnel are maintaining required training and are up to date on needed certifications
• File and retrieve branch documents, records and reports
• Participate and contribute to all departmental meetings
• Maintain work area, equipment, and tools in a clean and organized manner; follow all Safety Guidelines
• Other duties as assigned

Requirements

• At least 2 years in an administrative role, equivalent military experience, or the equivalent combination of education and experience is required
• Willingness to learn and stay educated in the crane industry; as cranes become increasingly sophisticated, internal and external communications must keep pace
• Valid driver's license in good standing that meets company requirements
• Light Lifting/Pulling (max 25 lbs.) is generally a part of this type of work and because of the nature of the duties
• Administrator schedule is 40 hours per week but must have the ability to work varied hours to include occasional overtime
• Requires solid written and verbal communication skills
• Demonstrates organizational and communication skills
• Strong analytical, conceptual and planning skills are required
• Excellent math skills and overall PC literacy (Microsoft Office) are required
• Must be detail oriented, self-motivated and disciplined with the ability to multi-task
• Must successfully complete a criminal background check, drug screen and E-verify.
• A high school diploma or GED required; some college preferred

Summary

The Mazzella WayMazzella is a family owned company that puts people first. With over 1300 employees and 60 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

Why Team Members Join Mazzella

Team-oriented environmentA real Work life/ Home life balanceGrowth and Development Opportunities including a Lifelong Learning Career PathHumble, Hungry, Smart CultureMarket Competitive SalariesFree Virtual Doctor visits with $0 copay (Teledoc)Tuition Reimbursement

Mazzella Core Values:

Safe-personal commitment to all stakeholder's well-being; purposeful control of risk Lifelong Learner - routinely acquire new skills and capabilities that bring valueHumble - lack excessive ego or concerns about status; emphasize the Team over selfHungry - always looking for more, self-motivated, and diligent; do more than to just get by, committedSmart - common sense about people, good judgement, and intuition around their impact on group dynamic

EOE/Drug Free Workplace