Branch Administrator

Dobbs Equipment, LLC; Fort Myers (FL); On-site; USD 100,000 - 150,000; Full time

Job summary

A local equipment dealership in Fort Myers is seeking a Branch Administrator to handle administrative and sales support tasks. The ideal candidate will enter payroll, coordinate support across departments, and assist with customer inquiries. A two-year degree or relevant experience is required along with strong communication and organizational skills. This full-time position offers a competitive salary ranging from $100,000 to $150,000, providing a dynamic working environment with various responsibilities.

Qualifications

• Valid driver's license.
• Effective communication with teammates and customers.
• Strong problem-solving skills.
• Self-management and self-motivation.

Responsibilities

• Enter payroll hours and process payroll for the branch.
• Provide administrative support to all branch departments.
• Handle incoming and outgoing phone calls and emails.
• Assist customers in learning basic qualifying questions.
• Coordinate with local vendors for services.

Skills

Customer service experience

Administrative support experience

Communication skills

Organizational skills

Problem-solving skills

Education

Two-year college degree or heavy equipment sales experience

Tools

MS Office (Excel, Outlook)

Job description

Summary

Dobbs Equipment is seeking a Branch Administrator. This position performs a full range of administrative and sales support duties for a Dobbs Equipment dealership location. This is a full‑time, in‑office, non‑exempt position.

Essential Functions and Responsibilities

• Enter payroll hours for the service team daily and process payroll for the branch weekly (ADP Function)
• Provide administrative support to all branch departments, including parts, sales, and service
• Handle incoming and outgoing phone calls and email correspondence through the branch
• Assist walk‑in customers by learning basic qualifying questions for rentals, demos, and sales to generate business
• Coordinate with local vendors (plumbing, A/C, landscaping) to ensure services are properly completed
• Maintain a professional store image by stocking literature displays, coffee pods, printer paper, ink, and organizing storage closets and office items
• Lead branch events and customer appreciation events
• Deposit cash daily and manage petty cash
• Issue purchase orders and approve invoices when necessary
• Work with DHQ to open customers in‑house and Power Plan accounts
• Reconcile credit card statements for the P‑Card
• Set up new vendor accounts with DHQ as needed
• Process check requests
• Create customer invoices, including ad‑hoc invoices as required
• Assist the Salesman & General Manager in collecting on aged accounts
• Work closely with Credit, Payments, and customers to keep accounts <60 days
• Conduct customer account deep dives (calling reps at PP, resolving issues, matching, requesting credits, etc.)
• Participate in a weekly A/R call with Headquarters
• Maintain accurate and timely records, including rental agreements, demo agreements, requests, filing, and correspondence with DHQ
• Support territory managers and ISR’s with all types of customer or equipment issues
• Assist company personnel in locating equipment and determining availability within the branch and other branches
• Create customer invoices, including proforma invoices, when needed
• Become familiar with DIT (Dealer Inventory Tracking) and act as a backup to branch ISR regarding inventory and yard duties
• Assist the sales team with hiring haulers for equipment transfers, rental moves, and related tasks

Qualifications

• Valid driver's license
• Customer service experience
• Administrative support experience

Education, Skill, & Experience Requirements

• Two‑year college degree or heavy equipment sales experience may substitute or combine with education
• Highly developed organizational and communication skills; broad computer skills required
• Valid driver's license and maintenance of a clean driving record
• Effective communication with teammates and customers
• Strong problem‑solving skills
• Self‑management and self‑motivation
• PC literate, proficient with MS Office (especially Excel and Outlook)
• Ability to apply common sense to instructions in written, oral, or diagram form
• Basic math skills (addition, subtraction, multiplication, division in all units)
• Quick learner who can think creatively
• Bilingual language skills a plus

Work Environment

The work environment is representative of those employees encounter while performing the essential functions of this role. Employees are occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather. The noise level is usually quiet.

Physical Demands

Employees are regularly required to stand, use hands to finger, handle, or feel; reach with hands and arms; talk; and hear. Walking, climbing, balancing, stooping, kneeling, crouching, and crawling are frequent. Sitting is occasionally required. Employees must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities include close vision and color vision.

Equal Employment Opportunity & Additional Notes

Dobbs Equipment is an Equal Employment Opportunity (EEO) and affirmative action employer committed to a discrimination, harassment, and retaliation free environment. All employment decisions are based on qualifications and performance, without regard to race, religion, color, creed, national origin, ancestry, citizenship status, sex, sexual orientation, gender, genetic information, marital status, pregnancy status, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
We participate in E‑Verify.
Drug‑free and alcohol‑free workplace notice.

Factory location: Fort Myers, FL – Salary: $100,000.00–$150,000.00