Branch Administrative Assistant: Calendar & Ops Pro

CrossCountry Mortgage, LLC; Kansas; On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental/vision coverage

401K

Disability insurance

Wellness program

Job summary

CrossCountry Mortgage is seeking a Branch Administrative Assistant to support the branch manager and operations across our Kansas offices. The role focuses on calendar management, correspondence, travel arrangements, and coordinating meetings to keep the branch efficient and responsive.

You will work with multiple departments, maintain CRM data, and help with onboarding and day-to-day tasks. Excellent communication and organization are essential in delivering reliable administrative support

Qualifications

• High School diploma or equivalent required.
• Banking, financial services or mortgage experience preferred but not required.
• Excellent communication skills with clients and colleagues.
• Strong time management and organizational abilities.
• Proficient in Microsoft Office applications.

Responsibilities

• Manage team’s and branch manager’s calendar via Teams, Zoom, and Outlook.
• Handle emails, letters, packages, phone calls and other correspondence.
• Arrange travel and reservations as needed.
• Draft well-organized, grammatically correct emails.
• Utilize spreadsheets and relational databases to track clients and deals.
• Perform research, update databases/CRM, and track follow-up tasks.
• Support branch operations including tickets, billing, and follow-ups.
• Assist onboarding and offboarding procedures for branches.
• Complete expense reports and reconcile receipts.
• Handle various personal administration tasks, as needed.
• Cross-train in multiple departments.

Skills

Excellent communication skills

Excellent time management

Banking/mortgage experience (preferred

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

CrossCountry Mortgage is seeking a Branch Administrative Assistant to support the branch manager and operations across our Kansas offices. The role focuses on calendar management, correspondence, travel arrangements, and coordinating meetings to keep the branch efficient and responsive.

You will work with multiple departments, maintain CRM data, and help with onboarding and day-to-day tasks. Excellent communication and organization are essential in delivering reliable administrative support