Branch Administrative Assistant

CrossCountry Mortgage, LLC; Kansas; On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental/vision coverage

401K

Disability insurance

Wellness program

Job summary

CrossCountry Mortgage is seeking a Branch Administrative Assistant to support the branch manager and operations across our Kansas offices. The role focuses on calendar management, correspondence, travel arrangements, and coordinating meetings to keep the branch efficient and responsive.

You will work with multiple departments, maintain CRM data, and help with onboarding and day-to-day tasks. Excellent communication and organization are essential in delivering reliable administrative support

Qualifications

• High School diploma or equivalent required.
• Banking, financial services or mortgage experience preferred but not required.
• Excellent communication skills with clients and colleagues.
• Strong time management and organizational abilities.
• Proficient in Microsoft Office applications.

Responsibilities

• Manage team’s and branch manager’s calendar via Teams, Zoom, and Outlook.
• Handle emails, letters, packages, phone calls and other correspondence.
• Arrange travel and reservations as needed.
• Draft well-organized, grammatically correct emails.
• Utilize spreadsheets and relational databases to track clients and deals.
• Perform research, update databases/CRM, and track follow-up tasks.
• Support branch operations including tickets, billing, and follow-ups.
• Assist onboarding and offboarding procedures for branches.
• Complete expense reports and reconcile receipts.
• Handle various personal administration tasks, as needed.
• Cross-train in multiple departments.

Skills

Excellent communication skills

Excellent time management

Banking/mortgage experience (preferred

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

CrossCountry Mortgage (CCM)is the nation’s number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America’s fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Branch Administrative Assistant is responsible for providing administrative support and handling various operational functions to ensure the branch is operating in an efficient manner. This position provides high-level support to Branch Manager including calendar management, successful coordination of business meetings, email management, and business tracking. The Branch Administrative Assistant will exercise independent judgment in the resolution of administrative needs and prioritize and manage multiple projects simultaneously.

Job Responsibilities

• Manage team’s and branch manager’s calendar; schedule a variety of business meetings via platforms such as Teams, Zoom, and Outlook.

• Manage emails, letters, packages, phone calls and other forms of correspondence.

• Arrange travel and reservations as needed.

• Independently create well-organized, grammatically correct emails.

• Use various software applications such as spreadsheets and relational databases to keep management and teams informed on clients and deals.

• Perform administrative duties such as conducting research, updating databases/CRM, and tracking tasks for follow-up.

• Support branches in area of responsibility in day-to-day operations, such as opening and tracking support tickets, resolving billing, and following up on outstanding documents.

• Assist branches with onboarding and offboarding procedures.

• Complete expense reports and reconcile receipts.

• Various personal administration tasks, as needed.

• Willing to cross-train in various departments.

Qualifications and Skills

• High School diploma or equivalent.

• Previous banking, financial services, or mortgage experience preferred, but not required.

• Excellent communication skills.

• Excellent time management and organization skills.

• Proficient in Microsoft Office.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents

Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.