Branch Admin & Operations Coordinator

CrossCountry Mortgage, LLC; Mishawaka, Northern (IN, KY); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC is seeking a Branch Administrative Assistant in Mishawaka, IN to keep the branch running smoothly. You will support the Branch Manager with calendar management, meeting coordination, email handling, and task tracking.

Use spreadsheets and relational databases, handle inquiries, assist with onboarding/offboarding, travel arrangements, and cross-train across departments. Strong communication and organization skills are essential for success.

Qualifications

• High School diploma or equivalent.
• Previous banking, financial services, or mortgage experience preferred, but not required.
• Excellent communication skills.
• Excellent time management and organization skills.
• Proficient in Microsoft Office.

Responsibilities

• Manage branch manager's calendar and schedule business meetings via Teams, Zoom, and Outlook.
• Handle emails, letters, packages, phone calls and other correspondence.
• Arrange travel and reservations as needed; draft well-organized emails.
• Update databases/CRM and track tasks for follow-up with clients and deals.
• Support day-to-day branch operations, including tickets, billing, and documents.

Skills

Communication

Time management

Microsoft Office

Administrative support

Education

High School diploma

Tools

CRM software

Relational databases

Job description

CrossCountry Mortgage, LLC is seeking a Branch Administrative Assistant in Mishawaka, IN to keep the branch running smoothly. You will support the Branch Manager with calendar management, meeting coordination, email handling, and task tracking.

Use spreadsheets and relational databases, handle inquiries, assist with onboarding/offboarding, travel arrangements, and cross-train across departments. Strong communication and organization skills are essential for success.