Brain Health Patient Operations Specialist

University of South Carolina; Columbia (SC); On-site; USD 41,000 - 60,000; Full time

Job summary

The University of South Carolina Brain Health Network in Columbia is seeking a Patient Support Specialist to support patient services and operations across Brain Health programs. You will coordinate scheduling, reminders, referrals, and records to ensure smooth patient flow.

The role requires strong communication, data entry speed, and proficiency with Microsoft Office, with a typical 37.5 hour work week and a 8:30am–5:00pm schedule. Hospital/clinic experience is preferred.

Qualifications

• Typically holds a high school diploma or GED.
• Requires 2 or more years of job related experience.
• A bachelor’s degree and at least 1 year of experience working in a physician/medical practice setting, or equivalency.

Responsibilities

• Coordinates all scheduling and referral processes for Brain Health Network patients and providers, including scheduling patient appointments, conducting patient reminder calls, authorizing services, handling medical records, following up with patients and providers, and creating/maintaining schedule templates.
• Assists with data input and data management functions related to patient care and research activities for the Brain Health Network. Ensures data is entered within 24 hours of rendered services and provides reports to providers within 24 hours of receipt of completed reports/summaries.
• Serves as primary point of contact for Brain Health Network patient operations. Responds within 24 hours to all phone and email messages and helps ensures timely and continuous communication between Brain Health team members and across all Brain Health Network sites.
• Performs other duties as requested or as assigned.

Skills

Communication

Time management

Microsoft Office

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Job description

The University of South Carolina Brain Health Network in Columbia is seeking a Patient Support Specialist to support patient services and operations across Brain Health programs. You will coordinate scheduling, reminders, referrals, and records to ensure smooth patient flow.

The role requires strong communication, data entry speed, and proficiency with Microsoft Office, with a typical 37.5 hour work week and a 8:30am–5:00pm schedule. Hospital/clinic experience is preferred.