Patient Support Specialist

University of South Carolina; Columbia (SC); On-site; USD 41,000 - 60,000; Full time

Job summary

The University of South Carolina Brain Health Network in Columbia is seeking a Patient Support Specialist to support patient services and operations across Brain Health programs. You will coordinate scheduling, reminders, referrals, and records to ensure smooth patient flow.

The role requires strong communication, data entry speed, and proficiency with Microsoft Office, with a typical 37.5 hour work week and a 8:30am–5:00pm schedule. Hospital/clinic experience is preferred.

Qualifications

• Typically holds a high school diploma or GED.
• Requires 2 or more years of job related experience.
• A bachelor’s degree and at least 1 year of experience working in a physician/medical practice setting, or equivalency.

Responsibilities

• Coordinates all scheduling and referral processes for Brain Health Network patients and providers, including scheduling patient appointments, conducting patient reminder calls, authorizing services, handling medical records, following up with patients and providers, and creating/maintaining schedule templates.
• Assists with data input and data management functions related to patient care and research activities for the Brain Health Network. Ensures data is entered within 24 hours of rendered services and provides reports to providers within 24 hours of receipt of completed reports/summaries.
• Serves as primary point of contact for Brain Health Network patient operations. Responds within 24 hours to all phone and email messages and helps ensures timely and continuous communication between Brain Health team members and across all Brain Health Network sites.
• Performs other duties as requested or as assigned.

Skills

Communication

Time management

Microsoft Office

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Job description

Posting Number:

RTF00207PO26

USC Market Title:

Patient Support Specialist

Link to USC Market Title:

https://uscjobs.sc.edu/titles/156344

Business Title (Internal Title):

Patient Support Specialist

Campus:

School of Medicine Columbia

Work County:

Sumter

College/Division:

School of Medicine Columbia

Department:

SOMC Brain Health

Anticipated Hiring Range:

$41,073 - $59,556

Part/Full Time:

Full Time

Hours per Week:

37.5

Work Schedule:

• Standard working schedule: 8:30am – 5:00pm
• Must be willing to work a flexible schedule to meet the needs of the department.

Type of Staff Position:

Staff Time-Limited (STL)

Basis :

12 months

Job Search Category:

Health and Human Services

About University of South Carolina:

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

South Carolina Retirement:

Yes

State Insurance Programs:

Yes

Annual Leave:

Yes

Sick Leave:

Yes

Advertised Job Summary:

The Patient Support Specialist is responsible for supporting patient services and operations for USC Brain Health. This position is under indirect supervision and works closely with medical providers and Brain Health staff to ensure smooth and efficient operations.

Job Related Minimum Required Education and Experience:

• Typically holds a high school diploma or GED.
• Requires 2 or more years of job related experience.

Preferred Qualifications:

• A bachelor’s degree and at least 1 year of experience working in a physician/medical practice setting, or equivalency.

Knowledge/Skills/Abilities:

• Written and verbal communication skills.
• Ability to prioritize and be flexible.
• Proficient in the use of Microsoft Office.

Job Duty:

Coordinates all scheduling and referral processes for Brain Health Network patients and providers, including, but not limited to, scheduling patient appointments, conducting patient reminder calls, authorizing services, handling medical records, following up with patients and providers, and creating/maintaining schedule templates.

Essential Function:

Yes

Percentage of Time:

40

Job Duty:

Assists with data input and data management functions related to patient care and research activities for the Brain Health Network. Ensures data is entered within 24 hours of rendered services and provides reports to providers within 24 hours of receipt of completed reports/summaries.

Essential Function:

Yes

Percentage of Time:

30

Job Duty:

Serves as primary point of contact for Brain Health Network patient operations. Responds within 24 hours to all phone and email messages and helps ensures timely and continuous communication between Brain Health team members and across all Brain Health Network sites.

Essential Function:

Yes

Percentage of Time:

20

Job Duty:

Performs other duties as requested or as assigned.

Essential Function:

Yes

Percentage of Time:

10

Hazardous weather category:

Non-Essential

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.:

No

Number of Vacancies:

1

Job Open Date:

09/03/2026

Job Close Date:

10/18/2026

Open Until Filled:

No

Special Instructions to Applicant:

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by October 18, 2026.

Quicklink for Posting:

https://uscjobs.sc.edu/postings/212784

EEO Statement:

The University of South Carolina does not discriminate in employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other protected category under applicable law.