Box Office Ticketing & Guest Experience Agent

Caesars Entertainment; Las Vegas (NV); On-site; USD 22,000 - 28,000; Full time

Job summary

Caesars Entertainment in Las Vegas, NV is seeking a Box Office Ticket Agent to deliver exceptional guest service and manage ticketing needs for shows and events.

You will handle ticket sales at the box office and over the phone, promote performances, and coordinate with VIP Services, Promotions, and Sales to maximize revenue and guest satisfaction.

Qualifications

• Experience delivering friendly, accurate guest service in a face-to-face environment.
• Ability to process show tickets, exchanges, reservations, and related transactions.
• Strong communication skills for guest inquiries and cross-department coordination.

Responsibilities

• Process ticket sales, exchanges, and reservations for guests accurately and efficiently.
• Promote shows, performers, and events to maximize ticket revenue.
• Assist guests with questions regarding shows, events, the property, and the local area.
• Issue tickets for off-site ticket vendors and partner organizations.
• Collect and reconcile payments and supporting documentation related to ticket transactions.
• Partner with VIP Services, Promotions, Sales, and other departments to enhance the guest experience.

Skills

Guest service

Ticketing

Communication

Tools

POS system

Cash handling

Job description

Las Vegas, NV, United States (On-site)

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

As a Box Office Ticket Agent, you will play a key role in delivering exceptional guest service by assisting guests with all of their ticketing needs and inquiries. Acting as an ambassador for Caesars Entertainment, you will maintain a positive, professional, and guest-focused attitude while serving as a primary resource for information about shows, events, the property, and the surrounding area.

This position is responsible for generating revenue through the sale and issuance of show tickets both at the Box Office and over the telephone. Agents are expected to actively promote performers, events, and entertainment offerings across Caesars Entertainment venues to maximize ticket sales and enhance the guest experience.

A strong working knowledge of Caesars Entertainment shows, venues, and services is essential to creating memorable guest interactions. Additional responsibilities include processing reservations and issuing tickets for off-site ticket vendors, collecting and reconciling funds and required documentation, and maintaining accurate transaction records.

The Box Office Ticket Agent works closely with VIP Services, Promotions, and Sales teams to support business objectives and ensure seamless guest service. Agents may also perform Reservation Clerk duties as assigned and are expected to effectively communicate and collaborate with guests, team members, supervisors, managers, Lead Box Office Clerks, and other departments.

How You Will Create the Extraordinary

• Process ticket sales, exchanges, and reservations for guests accurately and efficiently.
• Promote shows, performers, and events to maximize ticket revenue.
• Assist guests with questions regarding shows, events, the property, and the local area.
• Issue tickets for off-site ticket vendors and partner organizations.
• Collect and reconcile payments and supporting documentation related to ticket transactions.
• Partner with VIP Services, Promotions, Sales, and other departments to enhance the guest experience.
• Perform Reservation Clerk duties as scheduled.
• Effectively present information and respond to guest and departmental inquiries in a professional manner.
• Maintain a positive, welcoming, and team-oriented work environment.
• Demonstrate an upbeat, courteous, and guest-focused attitude at all times.

What You Will Need

• Assist guests with all show ticketing needs in a professional, friendly, and efficient manner.
• Serve as a primary resource for guest questions regarding shows, entertainment, the property, and the local area.
• Create a positive first impression by maintaining an upbeat, courteous, and guest-focused attitude at all times.
• Generate revenue through the sale and issuance of show tickets at the Box Office and via telephone.
• Promote Caesars Entertainment performers, shows, and events to maximize ticket sales and guest engagement.
• Maintain a working knowledge of Caesars Entertainment shows, venues, and offerings to enhance the guest experience.
• Process ticket sales, exchanges, reservations, and guest transactions accurately and efficiently.
• Make reservations and issue tickets for off-site ticket vendors.
• Collect, process, and reconcile ticket payments and required documentation.
• Work closely with VIP Services, Promotions, and Sales teams to support operational and revenue goals.
• Perform Reservation Clerk duties as assigned or scheduled.
• Effectively communicate with guests, team members, supervisors, managers, Lead Box Office Clerks, and other departments.
• Respond professionally and accurately to questions and requests from internal and external customers.
• Maintain accurate records and ensure compliance with cash-handling and ticketing procedures.
• Contribute to a positive, collaborative, and productive work environment.
• Deliver exceptional customer service while creating memorable experiences for every guest.

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 87744
• Job Category Call Center and Reservations